Maria Gladys F. Cagujas
Address: 290 Sunflower St. St. Joseph Village Darasa Tanauan City Batangas
Email Add:-Objective: To utilize the skills and knowledge I acquired from my past job experiences.
Educational Background:
CERTIFICATE COURSE
International School for Culinary arts and Hotel Management
Course: Fundamentals of Culinary Arts
Address: Katipunan, QC
Year taken: July-October 2010
COLLEGE
Colegio de San Juan de Letran
Course: AB Communication Arts
Address: Intramuros, Manila
Year taken:-
HIGH SCHOOL
La Consolacion College ( Formerly: Our Lady of Fatima Academy )
Course: High School
Address: Tanauan City, Batangas
Year taken:-
ELEMENTARY
La Consolacion College ( Formerly: Our Lady of Fatima Academy )
Course: Elementary
Address: Tanauan City, Batangas
Year taken:-
Work Experiences:
Position: Freelance lead gen specialist
Company: ProAssets
Year: 2019
Responsibility: Outbound calling healthcare provider ( Medicare ) to verify eligibility.
Position: Virtual Assistant
Company: GuestPoint
Year: February 2019
Address: Brisbane, QLD
Responsibilty: Email management and Receptionist for software technical team.
Position: Product description writer and Product Lister ( Shopify )
Company: Logicbox LLC
Address: USA
Year: January 2019
Responsibility: Write unique product descriptions and publish or list products on
Shopify/Mobprints
Position: Part Time ESL Teacher
Company: Acadsoc
Address: China
Year: July 2018 – January 2019
Responsibility: Teach children and Adults basic, intermediate up to professional English.
Position: Web chat Senior Consultant
Company: WNS Global Services
Address: Northgate, Alabang
Year: December 2016 – January 2019
Campaign: IAG – NRMA Insurance Australia
Responsibility: Live chat/Email support for Cars and Home Insurances
Position: Customer Service Rep
Company: Sykes
Address: Madrigal, Alabang
Year: May 2016 – Dec 2016
Campaign: Yelow Pages B2B Advertising
Responsibility: Manage advertising, billing and claims
Position: Customer Service Rep
Company: Salmat Services Inc
Address: Taguig City
Year: Nov 2014 – May 2016
Campaign: Australian Telco – CAN ( Mobiles via Optus Network and Homephones via
Telstra Network )
Responsibilities:
-Troubleshooting mobiles
-Checking signal strengths using Optus web portal.
-Processing number change, port in/port out
-Resolving issues on Homephones by logging and checking faults through LOLO and
Lolig
-Billings and Payments
Position: Collections Rep
Company Name: Alorica
Address: Lipa, Batangas
Year: May 2014- Nov 2014
Campaign: Macys credit card
Responsibility: Collecting Past dues
Position: Customer Service Rep
Company Name: First Source Limited
Address: Alabang Muntinlupa
Year: August 2013- January 2014
Campaign: British Telecom
Responsibility: Troubleshooting and Billing
Position: Collections Rep
Company name: Orchid Cybertech Services Inc.
Address: Ortigas, Pasig City
Year: Mar 2008- Mar 2011
Campaign: Australian Telco - TPG Australia
Responsibilities:
-General Billing
-Fraud investigation
-Reinstatement of service
-Assisting Bankruptcy
-Collecting Past due
Position: Customer Service Rep
Company name: Acquire Asia Pacific
Address: Shaw blvd., Mandaluyong
Year: June 2007- Feb 2008
Campaign: Australian Telco - Dodo
Responsibilities:
-Troubleshooting mobiles and homephones ( Optus and Telstra Network )
-Billing
Position: Customer Service Rep
Company name: Teletech
Address: Robinsons Mall, Lipa Batangas
Year: Sept 2006- June 2007
Campaign: UHG - United behavioral Health
Responsibility: Assist doctors w/ claims
Position: Customer Service rep
Company name: West Contacts Services
Address: Pasong Tamo, Makati City
Year: Dec 2004- Jan 2006
Campaign: Direct Response – Home TV Shopping
Responsibilty: Take/ Process Orders and upsells products
Personal Background:
Name: Maria Gladys F. Cagujas
Civil Status: Single
Birth date: July 18, 1982
Birth place: Tanauan, Batangas
Age: 36
Mother's Name: Elenita Cagujas
Occupation: Dentist
Father's Name: Ronnie Cagujas
Occupation: OFW
References:
Lewis Yu
Team Leader – Sykes Asia
Contact#:-
Jahzeel Sanchez
Team Leader – Salmat
Contact#:-
