Maria Generosa Tagalog

MARIA GENEROSA L. TAGALOG Philippine Address: Canduman, Mandaue City Cebu Philippines, 6014 Mobile Number E-mail Address: WhatsApp: --- OBJECTIVE: A reliable and hard working individual with a University degree and over 6 years of professional working experience, a team player with excellent oral and written communication skills in both Filipino, English and Bahasa Indonesia language. WORK EXPERIENCE: Virtual Assistant (Homebased-Australian based client (Online store) March 2013 to Present General Virtual Assistant • • • • • • • Encoded and Organized documents/files in the Excel spreadsheet. Doing Outbound/Inbound Calls Doing customer and admin support Research online Email response handling Receiving and processing orders In charge of customer’ s after service issue PT. INIZIO Lounge and Living (Semarang-Kendal, Central Java-Indonesia) Marketing Manager (working with German, European, American, Asian, Middle East clients) February 20, 2011 to February 13, Marketing Manager for an Outdoor/Garden Furniture Page 1 2013 • • • • • • Involved in the process of garden furniture, marketing and promoting all sort of assets and products , manufactured by the company . Develop pricing strategies, balancing firm objectives and customer satisfaction. Prepare quote sheets, receive order, co-ordinate with production to ensure on time delivery. Email response handling: communicate directly with buyer on daily issues, concerns Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers. Co-operate with R&D department to develop new product based on customers inquiry Hollicorp Mentoring Incorporation Appointment Setter for Australia, US, New Zealand, UK Clients Feb.-July 2010 Appointment Setter Western Wats Philippines Inc. (Data Collection Careers) Market Researcher (office based, serving U. S based Clients) Jan. 30, 2006 to Feb. 01, 2010 Market Researcher • • • • Conduct scientific research to households, small and corporate businesses Conduct interview in a timely manner without creating bias Getting a 100% quality information from respondents Stick with the program, goals and follow instructions to properly execute commands Innodata, XML Content Factory Inc. (Data Capture and Data Entry) Team Assistant (office based) July 1, 2004 to July 19, 2005 Team Assistant, Quality Assurance Department • • • Prepare QA reports Prepare required reports for the clients and requested reports of the operations. Coordinates with Team Leaders, Trainers and Operation Head for Page 2 project that would help with the betterment of the staff’ s proficiency and efficiency. Develop and maintain systems to establish standards relating to clients and management. • Innodata, The Content Processing Source (Data Capture and Data Entry) QA Specs Analyst (office based) October 2001 to March 2002 Specs Analyst, Quality Assurance Department • Quickly understands the business issues and data challenges of client's organization and industry. Identifies client organization's strengths and weaknesses and suggests areas of improvement. Develops functional specifications and system design specifications for client engagements. Delivers informative, well-organized presentations. • • • Innodata, The Content Processing Source (Data Capture and Data Entry) Proofreader (office based) February 2000 to October 2001 Proofreader Reads, proof against copy, marking by standardized code, errors that appear in proof. Returns marked proof for correction and later checks corrected proof against copy. • PERSONAL INFORMATION: Date of Birth: Place of Birth: Age: Gender: Status: Citizenship: October 17, 1977 Cebu City, Philippines 42 years old Female Separated Filipino Page 3 Religion: Height: Weight: Roman Catholic 4’ 11” 120 lbs. EDUCATION: Tertiary Level - B.S. in Commerce University of San Jose-Recoletos Magallanes St., Cebu City, Philippines Secondary Level 1990 - 1994 Saint Joseph’ s Academy Mandaue City Primary Level 1984 - 1990 Mandaue City Central School Mandaue City ATTITUDE TOWARDS WORK: • • • • • • • Excellent Interpersonal Skills Honest & Team Player Can work with less supervision Time Management Can handle pressure Quick learner and willing to learn and adopt new things Sincerity and Dedication towards work Page 4