Maria Gabriela Pais

Maria Gabriela PAIS November 11th, 1984 Bachelor of Arts (BA) International Studies PROFESSIONAL SUMMARY In my career, I have always been in direct contact with clients or suppliers, that were either companies or privates. My dedication and the will to learn new things, drove me to take new challenges in different areas like customer care, sales and marketing or office administration. My very high level of knowledge of languages (Romanian, Italian and English) allows me to communicate freely with persons from different cultures. SOFT SKILLS Different work experiences allowed me to develop and improve different personal skills. I’m an active, positive and motivated person. I have high organizational and planning skills and I am flexible regarding individual or team work. I have developed skills like clear and accurate communication, multiple tasking and problem solving. 1 Selvapiana street, Reggio nell’Emilia (RE) (--www.linkedin.com/in/mariagabriela-pais Driving license B EXPERIENCE November 2014 – July 2017 OPERATIONS AND RESERVATIONS| Agriturismo Villa Castellazzo • • • • • • • Handling all the incoming requests of the customers; Supporting customers with their questions, problems and complains; Dealing with check-in and check-out operations of customers; Allocate daily tasks to staff; Accurately completing all administrative records; Managing relationships with suppliers; Keeping up-to-date the company's website; • Actively marketing and promoting the business through different platforms and social media; October 2013 – September 2014 HOTEL RESERVATIONS EXECUTIVE | G2 Travel Limited • Action all booking requests, cancellations and amendments; Co-ordinate with Hotels and Internal departments to resolve accounts queries and other discrepancies; Monitor allocation and booking situations for designated properties/area. • • January 2009 – June 2011 Executive Assistant | Azienda Vitivinicola Rota Assisting the general manager in daily planning of work related duties; Managing relationships with clients and suppliers; Back office and administrative tasks • • • TRAINING February 2017 MARKETING IN A DIGITAL WORLD | University of Illinois – coursera.org Review of the foundations of marketing (production, promotion, placement, and price) and how they are being shifted by the rise of new digital tools. September 2010 – April 2011 WEB DESIGN | Evolve Design Agency – Modena Website design basics - domains, MySQL database, FTP software, introduction in online marketing. Adobe Photoshop - the software functions, creating a complex design LANGUAGE SKILLS English – full professional PROFICIENCY Italian - full professional PROFICIENCY Rumanian – mother tongue French – elementary proficiency IT SKILLS • • • • • Operative systems IOS and Windows Good knowledge of Word, Excel and PowerPoint Good knowledge of Chrome, Safari, FireFox and e-mail use Good knowledge of Photoshop Basic knowledge of HTML, Dreamweaver e Indesign. Autorizzo il trattamento dei miei dati personali ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 "Codice in materia di protezione dei dati personali.