Maria Francheska Paola De Leon

Maria Francheska Paola P. De Leon Maria Francheska Paola P. De Leon 2418 Cagayan Street, Sta. Ana Manila, 1009, Philippines - - -Skype ID: clothosthread Sex: Female | Date of Birth: 02/04/1984 | Nationality: Filipino OBJECTIVE To enhance my writing and people skills, advance my career and personal goals. And to be of service to your company with the best of my ability. WORK EXPERIENCE ___________________________________________________________ March 2017 – June 2017 Lead Game Designer Boomzap Entertainment o o o o Brainstormed, re-balanced and worked with the team to re-design and re-launch Rescue Quest Gold for PC (Mac & Windows), Mobile (iOS & Android) and Steam Tested the games on multiple platforms to search, verify and fix bugs Prepared marketing materials for game launch, news, announcements and social media content Prepared publisher submission requirements August 2013 – March 2017 Senior Customer Support Executive Ankama Asia Pte. Ltd; Ankama Asia Philippines o o o o o o o o Provide email based customer support for our flagship MMOs: Wakfu and Dofus. Search for and verify bugs that will be reported by our players. Coordinate with counterparts in France. Real-time moderation of our official forums and social network fan pages. Lead the team and provide light coaching and assistance to other agents. Manage team morale and make recommendations to the Customer Support Manager. Provide administrative assistance to the Customer Support Manager. Take note of team attendance Entertainment/Media February 2013 – July 2013 Creative Copywriter Sproads Media Inc. o o Write SEO content for Condoliving.ph and blog content for Toravel.com Compose Press Release Letters for the company Maria Francheska Paola P. De Leon o Proofread and copy edit various documents for the administration and Marketing Head Retail/Web Services May 2011 – February 2013 Game Support Agent Netgames Inc. / LevelUp! Business Process Outsourcing o o o o o Provide email based customer support for all Cartoon Network web games and accounts. Search for and verify bugs that will be reported by our players. Coordinate with counterparts in Singapore. Real-time moderation of our official forums and social network fan pages. Provide marketing assistance for the Marketing Head in Singapore by providing data from daily operations Information Technology/Services October 2010 – May 2011 Teacher StudyMate Online English o o o Prepare daily lesson plans for each student Educate students in oral and written American English Create exams and grade the students accordingly Education August 2010 – October 2010 Telus International Ltd., Philippines MS Live Meeting Customer Interaction Associate o o Provide technical support assistance and troubleshoot for MS Live Meeting Customers over the phone Provide after-call reports and update customer history Information Technology December 2009 – May 2010 Netgames Inc. / LevelUp! Business Process Outsourcing ARGO Localization Team Member (Contractual) o o o Translate to English, edit, and proofread in-game text for Argo Online Ensure that the tone and style of the text is consistent Meet milestones and project deadlines Information Technology/Services Maria Francheska Paola P. De Leon PART-TIME WORK EXPERIENCE 2005 – October 2015 ___________________________________________________ COSPLAY.PH Member; Cosplay Registration Head for Cosplay Mania o o 2005 – 2011 – Member ▪ Ensure that the cosplay contests for different events run smoothly by manning the registration table, organize the contestant lists and tabulate scores 2012 – 2015 – Cosplay Registration Head for Cosplay Mania ▪ Lead a team to ensure the organization of the cosplay competitions in the event by handling registration, tabulation and working with the Stage Team, Stage Director and Director ▪ Work with other department heads and the team to solve different problems that arise ▪ Contests handled in Cosplay Mania: • Cosplay Solo Showdown • Cosplay Team Battle • Cyberzone Grand Prix • Tournament of Champions (co-handled) EDUCATION 2010 – Current _________________________________________________________________ DE LA SALLE UNIVERSITY MANILA Master of Fine Arts in Creative Writing 2004 – 2010 DE LA SALLE UNIVERSITY-MANILA Bachelor of Arts in International Studies, Major in Japanese 2001 – 2004 LA CONCORDIA COLLEGE, MANILA Artist of the Year-, Bronze Medalist in Korosantinig (School Choir), Best Debater- Secondary Education 1995 – 2001 LA CONCORDIA COLLEGE, MANILA Elementary Education PERSONAL BACKGROUND ____________________________________________________ Maria Francheska Paola P. De Leon Fluent in English, Filipino and can also understand conversational/survival Japanese. Computer literate. Interests: tabletop gaming, board games, console games, reading, writing (poems, stories--both fiction and nonfiction) and drawing. Likes to sing but singing doesn’t seem to like her. Good at relating with people, a quick learner, creative, flexible, determined, spontaneous and hardworking. REFERENCES Available upon request _________________________________________________________________