Maria Francesca J. Say
Blk 3A Lot 10 Kensington Subdivision, Phase 17 Navarro General Trias
Cell:-
E-Mail:-
Career Objective:
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A highly motivated, results-driven and persistent individual with 9+ years of experience and exceptional customer service.
Skills:
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Excellent typing including speed and accuracy
Ability to multi-task managing multiple conversations simultaneously
Manage customer time / responsiveness
Outstanding customer service
Create a meaning connection / Rapport- personalize the chat conversation
Ability to offer additional products or services when applicable
Attention to detail
Work History:
October-2014 - August-2017
Thomson Reuters - Taguig City
Customer Service Executive
Respond to customers on chat
Maintain client relationship for business and help them with their queries on the Reuters platform. Perform functions such as data entry, data management, and data retrieval
Use decision-making skills in responding to clients
Suggest, promote and guide clients in navigating Reuters platform. Make use of the system in searching for products and answers
Converse with clients in a polite and professional manner
Use discretion in providing information to clients
June-2010 - October-2014
Sykes Asia - Makati City
Financial Service Executive
Solved queries relating to savings and investment accountsHelped Financial Advisors with their client's accounts.
Instructed clients on online fund transfer procedures Stayed current with changing technologies and bank products
Helped the sales team in introducing new loan schemes
Offered constructive solutions to clients in dealing with tax saving
May-2008 - June-2010
Etrade LLC - Makati City
Fraud Specialist
Detected and prevented a fraudulent wire and account take-over totaling in $200K
Cohesively worked with various departments and teams to avert a potential $1 million loss
Reviewed Customer Identification Program documents with attention to detail to comply with BSA for new membership
Analyzed member accounts financial behavior to avoid and mitigate fraud/loss to Navy
Provided members educational lessons regarding fraud and identity theft daily
Report unusual and suspicious activity through submission of SAR reports
Education
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Cavite State University
Indang, Cavite
Bachelor of Science in Secondary Education Major in Biology
Year Graduated: 2001
Personal Information:
Height: 5”1’
Weight: 55 kg
Marital Status: Married
Religion: Roman Catholic
Citizenship: Filipino
Birth date: November 27, 1980
