Maria Fernanda Gómez

-Mobile:- M mARIA Fernanda Gómez Díaz GRAPH I C WORK EXPERIENCE Oct. 2018 - Nov. 2018 C u s t o m e r s e r v i c e r e p r e s e n tat i v e DES IG N ER I n n o vat i v e c o n ta c t s o l u t i o n s : p o w e r e d b y 2 4 / 7 i n t o u c h ( T E M P. P O S I T I O N ) Acting as the first point of contact for customers for ABOUT ME general inquiries about the online and retail stores, regarding order status, refunds policies, shipping I consider myself as a hardworking person. Among issues with the tracking numbers. Providing the my soft skills are problem solving, critical thinking, appropiate resolutions for cancelled orders, items flexibility, communication skills, teamwork, creativity, availability, customer’s credit at the online store, and responsibility, attention to details and organization. basic trouble shooting at the website. Additionally, my hard skills include design and marketing. I am highly optimistic and I try to acquire 2020 new knowledge whenever I can. WEB DESIGNER E-GLOBAL ABILITIES Customer Service Graphic Design Adobe Illustrator, Adobe Photoshop, Adobe Indesign, Premiere Pro, Sketch Bilingual UI Design for the launching of a new mobile app. 2020 - 2021 graphic designer f r e e l a n c e - h t t p s : // g o ta s d e l i m o n f g .w o r d p r e s s . c o m / Freelancer graphic designer, working with diverse clients on the creation of the graphic image for their new ventures. Furthermore, digital illustrator on personal venture; working with Creative Cloud Suite. -Spanish -English 85% (Oxford English Test, English Level: C1) EDUCATION OTHER EXPERIENCES 2018 2017 - 2018 volunteering teacher Bachelor IN science and letterS iger L i c e o J av i e r Education by maturity, arts for 9th graders. 2019 - 2020 2017 technician in graphic design Universidad galileo Present studies, currently on third year. b a c h e l o r i n c o m m u n i c at i o n and design Universidad Galileo t r a n s l at o r volunteer for foreign doctors Volunteer as a translator at Hospital de Amatitlan for foreign doctors (invited by the municipality of Villa Nueva and Liceo Javier) -Mobile:- OTHER EXPERIENCES REFERENCES 2016 v o l u n t e e r i n g at f i l g u a PERSONAL filgua Stand organization and customer orientation. alejandra serrano collections trainer at xerox/hcl 2021 designer MOBILE rise (@rise_gt) EMAIL Volunteer designer at RISE. ---- marcelo villagran customer service representative REFERENCES MOBILE- EMAIL LABOR Guillermo santos -- pa u l i n a l u n a pROJECT SUPERVISOR AT E-GLOBAL MOBILE- EMAIL- Andrea LÓPEZ director of iger headquarters at liceo javier MOBILE- gabriela morales committee supervisor at rise MOBILE- EMAIL- MOBILE- EMAIL-