-Mobile:-
M
mARIA Fernanda
Gómez Díaz
GRAPH I C
WORK EXPERIENCE
Oct. 2018 - Nov. 2018
C u s t o m e r s e r v i c e r e p r e s e n tat i v e
DES IG N ER
I n n o vat i v e c o n ta c t s o l u t i o n s : p o w e r e d b y 2 4 / 7 i n t o u c h
( T E M P. P O S I T I O N )
Acting as the first point of contact for customers for
ABOUT ME
general inquiries about the online and retail stores,
regarding order status, refunds policies, shipping
I consider myself as a hardworking person. Among
issues with the tracking numbers. Providing the
my soft skills are problem solving, critical thinking,
appropiate resolutions for cancelled orders, items
flexibility, communication skills, teamwork, creativity,
availability, customer’s credit at the online store, and
responsibility, attention to details and organization.
basic trouble shooting at the website.
Additionally, my hard skills include design and
marketing. I am highly optimistic and I try to acquire
2020
new knowledge whenever I can.
WEB DESIGNER
E-GLOBAL
ABILITIES
Customer Service
Graphic Design
Adobe Illustrator, Adobe Photoshop, Adobe
Indesign, Premiere Pro, Sketch
Bilingual
UI Design for the launching of a new mobile app.
2020 - 2021
graphic designer
f r e e l a n c e - h t t p s : // g o ta s d e l i m o n f g .w o r d p r e s s . c o m /
Freelancer graphic designer, working with diverse
clients on the creation of the graphic image for their
new ventures. Furthermore, digital illustrator on
personal venture; working with Creative Cloud Suite.
-Spanish
-English 85% (Oxford English Test, English Level: C1)
EDUCATION
OTHER EXPERIENCES
2018
2017 - 2018
volunteering teacher
Bachelor IN science and letterS
iger
L i c e o J av i e r
Education by maturity, arts for 9th graders.
2019 - 2020
2017
technician in graphic design
Universidad galileo
Present studies, currently on third year.
b a c h e l o r i n c o m m u n i c at i o n
and design
Universidad Galileo
t r a n s l at o r
volunteer for foreign doctors
Volunteer as a translator at Hospital de Amatitlan for
foreign doctors (invited by the municipality of Villa
Nueva and Liceo Javier)
-Mobile:-
OTHER EXPERIENCES
REFERENCES
2016
v o l u n t e e r i n g at f i l g u a
PERSONAL
filgua
Stand organization and customer orientation.
alejandra serrano
collections trainer at xerox/hcl
2021
designer
MOBILE
rise (@rise_gt)
EMAIL
Volunteer designer at RISE.
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marcelo villagran
customer service representative
REFERENCES
MOBILE-
EMAIL
LABOR
Guillermo santos
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pa u l i n a l u n a
pROJECT SUPERVISOR AT E-GLOBAL
MOBILE-
EMAIL-
Andrea LÓPEZ
director of iger headquarters at liceo javier
MOBILE-
gabriela morales
committee supervisor at rise
MOBILE-
EMAIL-
MOBILE-
EMAIL-