Maria Fernanda

FERNANDA GONZALEZ --Guanacaste, Costa Rica Sales - Customer Support EDUCATION ABOUT ME FOGAUS institute Customer service expert with 10+ years of experience in fastpaced environments for renowned national and US based companies such as Lenovo, Amazon, HP, Sykes, PayPal, Thrasio and Art Naturals. Skilled in building client relationships, resolving issues, and optimizing processes. Experienced in handling inquiries, resolving complaints, and providing product information across various industries. Committed to exceptional customer satisfaction and business growth. Fluent in Spanish and English. Canine Ethology and Training Technician 2023-Current Veritas University Bachelor in Photography- SKILLS WORK EXPERIENCE MS Office Office Administrator Interpersonal communication Coldwell Banker Coast to Coast Properties Organization and time management Problem-solving Analytical and Critical Thinking Salesforce Flexible and Adaptable G - Suite Managed daily operations, including handling customer inquiries, resolving issues, and ensuring seamless communication between clients and real estate agents. Generated and analyzed weekly and monthly reports, including sales reports that tracked agent performance, market conditions, and sales progress, to align with company goals. Created bi-weekly newsletters and managed social media channels, tracking engagement and reporting results to management. Management Skills Inside Account Sales Representative Photoshop Lenovo Communication Skills Critical Thinking LANGUAGES Professional Auditor Spanish Native English Proeficient 2023 -2024 2022 - 2023 Managed a book of 350+ accounts, establishing relationships with clients and increasing revenue through value-added product promotion. Developed proactive strategies and account plans to address account slippage, resulting in the growth in overall sales. Maintained detailed records of customer interactions, addressing inquiries and promoting key items, leading to an increase in customer satisfaction. Customer Support - Seller Central Amazon - Served as first point of contact for third-party sellers, assisting with various issues including inventory management and customer service. Managed groups of 12-15 trainees, providing reports and results to the training department. Trained representatives in specialized departments and helped launch new services across international markets.