Maria Fe Castro

I am a results-oriented Ecommerce Customer Support Specialist with extensive experience in Shopify platform management, logistics coordination, and process optimization. I excel in delivering exceptional customer service by ensuring timely, accurate, and empathetic support across multiple communication channels, including email, live chat, and phone.

Throughout my career, I have demonstrated a strong ability to manage the full customer journey—from order placement and tracking to handling returns, refunds, and post-purchase inquiries. I collaborate effectively with cross-functional teams to streamline operations, improve response efficiency, and ensure seamless order fulfillment.

My focus on process improvement and customer satisfaction has allowed me to contribute to enhanced customer retention and overall service excellence. I stay proactive in identifying opportunities for optimization and maintain a deep understanding of ecommerce best practices, emerging trends, and CRM tools to consistently deliver outstanding customer experiences.