Maria Fatima Tseng

I am a data-driven Business Intelligence professional with over three years of experience supporting high-volume BPO operations through advanced analytics, automation, and performance reporting. My career is grounded in transforming raw data into actionable insights that enable leaders to make informed, timely decisions in fast-paced, results-oriented environments. With a strong foundation in SQL, dashboard development, and stakeholder collaboration, I specialize in bridging the gap between complex datasets and practical business outcomes.

Currently working as a Business Intelligence Associate, I support multiple client accounts by extracting and analyzing large-scale operational data, often exceeding 100,000 records monthly. I design and maintain automated dashboards using Looker Studio and Power BI to track critical KPIs such as CSAT, AHT, utilization, and SLA compliance. These solutions have significantly reduced manual reporting efforts while improving real-time visibility for both operations teams and executive stakeholders. I take pride in translating technical findings into clear, executive-ready insights that drive measurable process improvements and productivity gains.

Prior to my BI role, I served as a Real-Time Analyst, where I developed a strong analytical mindset through workforce forecasting, trend analysis, and performance monitoring. I worked closely with historical volume data to forecast staffing needs with high accuracy, ensuring service levels were consistently met. Through Excel-based automation, SQL queries, and data modeling, I helped identify inefficiencies in scheduling and resource utilization, contributing to tangible improvements in operational efficiency. This experience strengthened my ability to balance data accuracy with real-world operational constraints.

Earlier in my career, I gained valuable cross-functional exposure through roles in finance operations, customer support, and social media management. These positions sharpened my attention to detail, process auditing skills, and customer-centric perspective—qualities that continue to influence how I approach analytics today. My background in finance operations reinforced data integrity and compliance, while my time in client-facing roles enhanced my communication skills and ability to work effectively with diverse stakeholders

.

I hold a Bachelor’s degree in Business Administration majoring in Marketing Management, which complements my technical expertise with a solid understanding of business strategy, performance metrics, and customer behavior. Beyond analytics, I also bring experience in digital marketing platforms such as Amazon Seller Central PPC and Meta Ads, allowing me to view data through both operational and commercial lenses.

Overall, I am a results-oriented professional who thrives in environments where data is used not just for reporting, but as a strategic tool for continuous improvement. I am motivated by solving complex problems, optimizing processes, and delivering insights that create real, measurable impact for organizations.