Maria Eunice L. Mendoza

Maria Eunice L. Mendoza Customer Service Representative Customer Service Representative with 8 years of experience in customer relations, technical support, sales, cold calling, and healthcare VA. Proficient in managing communications and applying critical thinking skills Detail-oriented with strong problem-solving abilities Able to work effectively under pressure with minimal supervision Contact Phone - Email - Address Baguio City Philippines 2600 Education 2013 BA Communication/ Undergraduate University of the Cordilleras Expertise Customer Service Technical Support Medical VA Order Placer Psychological Skill Interpersonal skill Problem Solving Time Management Team Leader Tech Savy Critical Thinker Problem Solver Experience November 2015 - June 2019 Sitel : Capital One Customer Service Representative Handle credit card inquiry / Update information Process payment and review transaction Assist with lost and stolen cards\ Process replacement for both lost and damaged credit card Educate customer on how to improve credit history Explain monthly statements and provide tips on how to save money Guide customer on how to set up online banking via mobile application Sitel : First Data Corp. Customer Service Representative Handle payroll and debit card Confirm deposit Serve as a Dispute Intake Specialist Part of the LED (Local Escalation Desk) and handled supervisor calls Conduct online account walkthroughs and password resets Process dispute for unauthorized transaction Sitel : FRIS TCPA Fraud Detection Specialist Cold Caller / Fraud Detection for a partner bank in the USA Conduct outbound calls to customers to confirm the validity of transactions Deactivate customer cards for suspected fraud Review and understand customer spending patterns and history to identify potential fraudulent transactions Provide customers with instructions on how to reactivate or request a card replacement Familiarize with the correct pronunciation of bank names Tools Avaya Ring Central Sales Force Canva Experience SITEL : ANZ Australian Account Customer Service Representative Manage gift cards and gift vouchers Provide balance and expiration date information for gift cards and vouchers Educate customers on where gift cards can be used or exchanged Explain how gift cards work to customers Familiar with Australian terms and terminology Google Docs Contact Google Calendar Monday Phone- Asana Email Open Phone - CRM Address WIRE Network 123 Anywhere St., Any City Education Language 2008 Enter Your Degree English University/College 2008 Enter Your Degree University/College Expertise UI/UX Visual Design Wireframes Storyboards User Flows Process Flows Language English Spanish August 2019- January 2020 CONCENTRIX : Iron Mountain Email Support Store, protect, and manage information and assets Send emails via Salesforce to update data and files Conduct outbound calls and emails to provide clients with requested files from storage Provide timely updates to clients regarding the status of their file retrieval requests Ensure accurate information is given about the files clients are searching for June 2020 - June 2021 TELEPERFORMANCE : Vivint Smart Home Security Service Techinical/ Advance Technical Support Provide technical and advanced support for home security systems Assist homeowners with the installation of home cameras, motion detectors, smoke and carbon monoxide detectors, thermostats, door and window sensors, door locks, and garage door controllers Review and analyze alarm history Troubleshoot and fix programming issues on clients' home panels Contact dispatch for medical or fire assistance when necessary Process replacements for damaged equipment Educate customers on the use and functionality of specific sensors and equipment August 2021 - May 2023 FLOWERSHOP NETWORK: Terry’s Florist Sales Representative Place flower orders through a wired network or local florists Contact churches or funeral homes to gather information about specific deceased individuals Provide customers with timely updates on the status of their flower orders Process refunds for orders that cannot be fulfilled due to supply issues Upsell and offer flower arrangements based on the customer's occasion Familiarize with the pronunciation of flower names Learn about different types of flowers, fillers, and containers Experience June 2023 - March 2024 COUNTRYWIDE MEDICAL l / AJT Diabetic & Specialty Medical Equipment Medical VA Manage orders for Diabetic Supplies, CPAP Supplies, CPAP Machines, Heated tubing, water chambers, and Orthotics Handle Prescription and Medical Records Follow up with doctors' offices regarding prescription and chart note requests for patients Contact doctors' offices to address missing information on prescriptions and received chart notes Provide updates to patients regarding their orders Contact Phone- Email - Address 123 Anywhere St., Any City Education 2008 Enter Your Degree Reference Casella Mae Tibay SITEL : Customer Service Representative Phone:- Email : - Janice Matias TERRY’ S Florist : Order Placer Phone:- Email :- University/College 2008 Enter Your Degree University/College Avery Ventura TERRY’S Florist: Teal Leader Phone:- Expertise UI/UX Visual Design Wireframes Storyboards User Flows Process Flows Language English Spanish Email :- Liezel Barbosa AJT/SME: Prescription VA Phone:- Email :