Maria Erlinda Anoos

My name is Maria, a top-notch Lead Generation Specialist, Cold Caller, and accomplished Customer Support Specialist. I have been in Financial Services for over a decade and a home-based professional for almost 3 years. I was in-charged in resolving customers' inquiries about their Bank and Credit Card Accounts, providing first-call resolution to all customer queries, and assisting in resolving Escalated Issues in one of the World's Largest Banks. After that, I worked as a Lead Generation Specialist/Verifier and Telemarketer in an Investment Company based in California.

I was trained at SURGE for Real Estate Virtual Assistance Course (REVA) and Social Media Management & Marketing Course (SMM). It’s a portfolio-based course so it helped me master specific Real Estate VA tasks like cold calling, BPO/ Re-valuation, creating MLS Description, updating CRMs, Lead Generation, Email Management, Transaction Management, Website creation & Management, and Social Media Marketing.

Being in the BPO industry for over a decade, helped me hone my communication skills, exceptional Customer Service Skills, admin skills, and efficiency. I have the ability to communicate and interact with people in a way that makes them feel comfortable. I am great with customers and clients and I am a very supportive team worker which is beneficial to your business because it will attract more clients and projects.

Another quality of mine is my drive and my passion for self-improvement I took the initiative and invested in courses at Surge and the effort paid off when I was awarded as an Exemplary Student after completing my portfolio and got the GOLD Certificate for both courses.

My early career was focused on getting my teaching license and teaching in an international language school as an ESL Teacher. I was consistently recognized for having the most organized & logically arrange classroom in the school. It was also through this experience that I realized my passion for helping others and became open & flexible to different cultures and that helped me decide to explore the BPO Industry as a Customer Support Specialist.

As a Professional, I always pay attention to detail and consistently provide a great customer experience to my clients to help them feel at ease and valued. I was assigned to different roles and line of business within the firm for over a decade and I can learn quickly and always strives to be a vital component of every team I join.

With my organizational skills & efficiency, it will allow my employer to focus more on serving their clients, potential lead interactions, and help the company achieve its commercial & strategic goals.

In your organization, I will be committed to continuously learning, growing, and applying my skills to support your company.

Just send me a message so we can discuss more, I guarantee you that you will get your money's worth.