Maria Elvie Dumayag

 MARIA ELVIE B. DUMAYAG 531 Bertese, Quezon,ZIP 3113 Nueva Ecija, --EXPERIENCE LOUD-CARROT MARKETING , San  Antonio TX—  VIRTUAL EXECUTIVE ASST. Oct 2015-Mar 2020 Database management or word processing and transcribing information.. Perform general office duties, such as maintaining records management database systems, store completed documents in appropriate locations. Client and customer support Manage employees within the team Performing basic bookkeeping work, and invoicing Calendar management for clients, customers, or supervisors, Email management Conduct research through the internet. Maintain logs of activities and completed work to identify needed improvements in workflow, reporting procedures, or expenditures. Orient and supervise new staff with computer and CRM usage Prepare meeting agenda, Record minutes, Compile, transcribe, and distribute minutes of meetings. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. VENDYNAMICS, Hollister, USA—  BOOKKEEPER July 2013-Aug 2016 Maintained integrity of general ledger, including the chart of accounts. Generated financial statements and facilitated account closing procedures each month. Compiled general ledger entries on a short schedule with nearly 100% accuracy. Suggested budgetary changes to increase company profits. Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.·   Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Provide internal and external auditing services for businesses or individuals. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Locate and notify customers of delinquent accounts through email, telephone to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances. Managed and updated financial accounts and permanent records for more than 30 clients Accurately calculated deductions and processed payroll for 10 employees. Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions. Reported financial data and updated financial records in ledgers and journals. Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions. Organized and carried out efficient month-end, quarterly and year-end processes. TELETECH PAMPANGA DC INBOUND CUSTOMER SERVICE REPRESENTATIVE  Dec 2010 -- May 2013 Confer with customers by telephone about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Review insurance policy terms to determine whether a particular loss is covered by insurance. Generated new and repeat sales by offering timely product, service and technical information. Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions. Resolved complaints efficiently to satisfy customers and encourage future transactions. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Preserved revenue streams by utilizing strong communication and negotiation skills and use consultative sales approach to understand customer needs and recommend relevant offerings. Maintained organized and secure customer files to facilitate customer support and follow-up. Achieved and consistently exceeded revenue quota through product and service promotion. Resolved customer complaints and addressed emergency requests and needs.   THIRD DEGREE BUSINESS OUTSOURCING Inc. Cabanatuan City, Nueva Ecija  OUTBOUND CUSTOMER SERVICE REPRESENTATIVE Jan 2005 Nov 2010   Resolve customer complaints or answer customers' questions regarding policies and procedures. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services. Executed outbound sales calls and converted 98% of calls into sales. Educated customers and up-sell products and services to increase revenue. Delivered constructive suggestions to managers and supervisors for improving outbound sales development processes. Followed-up on leads produced by outbound marketing campaigns based on established criteria. Delivered consistent sales call activity to achieve monthly and quarterly goals and objectives. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Conferred with customers about concerns with products or services to resolve problems and drive sales. EDUCATION MV GALLEGO MEMORIAL FOUNDATION COLLEGES, Nueva Ecija— College Diploma June 1989- March 19942 VOLUNTARY COMMUNITY SERVICE PROJECTS Project Name — “Improvement of 1 Unit Box Culvert and Dredging of 1.56 kms. Creek from Purok 7,6,5,and 4”. SKILLS Financial Advisory Bookkeeping, Auditing Budget and Risk Management General Admin. Task Email Management and Correspondence Master Calendar Management Workflow Management Documentation  Organizing Files Recording and Reporting Build Ongoing Task List Online Research Business Operations Management Problem Resolution Project Organization Word Processing, Data Entry Database Management Strategic Planning Customer Service Proficiency AWARDS TOP SALES AGENT - THIRD DEGREE BUSINESS OUTSOURCING Inc. STAR AGENT FLEXPAY DEPARTMENT - TELETCH PAMPANGA DC  DEANS LISTER WESLEYAN UNIVERSITY-PHILIPPINES CLASS VALEDICTORIAN - FRANCISCO MUñOZ MEMORIAL INSTITUTE SY- Bayani Ka Awardee 2017 LANGUAGES: ENGLISH FILIPINO