MARIA ELVIE B. DUMAYAG
531 Bertese, Quezon,ZIP 3113
Nueva Ecija,
--Skype ID: live:.cid.9b9c42dcb-
EXPERIENCE
Social Media Manager
Unique Connections LLC
April 2019- Feb. 2021
Scheduling posts on social media
Editing and creating contents on social media platforms
Lead generation
Upselling coaching services
developing and implementing marketing strategies for a business's social media sites.
Develop, implement and manage our social media strategy
Define most important social media KPIs
Manage and oversee social media content
Measure the success of every social media campaign
Stay up to date with latest social media best practices and technologies
Use social media marketing tools such as Buffer
Attend educational conferences
Work with copywriters and designers to ensure content is informative and appealing
Collaborate with Marketing, Sales and Product Development teams
Monitor SEO and user engagement and suggest content optimization
Communicate with industry professionals and influencers via social media to create a strong network
Hire and train other in the team
Provide constructive feedback
Adhere to rules and regulations
Present to Senior Management
Marketing and Advertising
Resurrecting Books Amazon
April 2019- Feb. 2021
Customer service
Updating social media pages in Quora, Medium, EBY
Formatting, Importing Articles in Medium
Updating, Posting Quora Answers
Order matching
Posting financial reports on EBY
Updating customer database
Filtering database
Keyword Search
Data Mining
Proofreading and providing edits for copy and other materials as needed
Creating and run Campaigns and Amazon Advertisements
Retrieving Customer Reports from Amazon
Creating Income reports in EBY WordPress
Proofreading
Updating posts in Quora, Medium
Formatting blog posts
Updating Inventory sheets
Keyword Search
LOUD-CARROT MARKETING, San Antonio TX— Digital Marketing
VIRTUAL ASST.
Oct 2015-Mar 2019
Email Management
Filtering
Booking/ setting appointments with clients
Following up with clients
Receptionist duties (answering calls)
Calendar Management
Social Media Management
Promote blogs on websites
Appointment Setting
Conducting market research and analyzing marketing surveys.
Employing online marketing analytics to gather information from web and social media pages.
Updating databases, spreadsheets, and inventory lists.
Keyword research
Diary Management
File Management
Database building
Data entry
Lifestyle management
Transcription
Conducting market research and analyzing marketing surveys.
Minutes-taking, Creating reports (tasks, deliverables, sales)
Interpreting data and creating data summary presentations
Completing data entry projects
Scheduling tasks and managing other appointments
Preparing Slideshows
Recruitment, screening, filtering and hiring of talents in the team
Project Management
Social Media Management
Bookkeeping work, and invoicing
Composing and posting online content for the company’s social media page and website.
Writing marketing literature for company brochures and press releases.
Building strong relationships with customers.
Basic WordPress Skills, Katra and Keyword research
Conduct research through the internet.
Maintain logs of activities and completed work to identify needed improvements in workflow, reporting procedures, or expenditures.
Orient and supervise new staff with computer and CRM usage
Prepare meeting agenda, Record minutes, Compile, transcribe, and distribute minutes of meetings.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
and responding to inquiries
Assisting with social media management
VENDYNAMICS, Hollister, USA—
BOOKKEEPER
July 2013-Aug 2015
Prepare balance sheets.
Create general ledgers.
Organize financial statements.
Manage employee reimbursements.
Handle pricing and invoicing.
Manage data entry and bank reconciliation processes.
TELETECH PAMPANGA DC
Inbound Customer Care
Dec 2010 -- May 2013
Confer with customers by telephone about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Upselling products and services
Appointment Setting
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, and check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Generated new and repeat sales by offering timely product, service and technical information.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Resolved complaints efficiently to satisfy customers and encourage future transactions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Preserved revenue streams by utilizing strong communication and negotiation skills and use consultative sales approach to understand customer needs and recommend relevant offerings.
Maintained organized and secure customer files to facilitate customer support and follow-up.
Achieved and consistently exceeded revenue quota through product and service promotion.
Resolved customer complaints and addressed emergency requests and needs.
THIRD DEGREE BUSINESS OUTSOURCING Inc.
OUTBOUND CUSTOMER SERVICE REPRESENTATIVE – APPOINTMENT SETTER
Cabanatuan City, Nueva Ecija
Jan 2005 Nov 2010
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Upselling consumer goods and services
Appointment setting / live call transfers
Close sales
Make follow-ups
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Executed outbound sales calls and converted 98% of calls into sales.
Educated customers and up-sell products and services to increase revenue.
Delivered constructive suggestions to managers and supervisors for improving outbound sales development processes.
Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Delivered consistent sales call activity to achieve monthly and quarterly goals and objectives.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
EDUCATION
MV GALLEGO MEMORIAL FOUNDATION COLLEGES, Nueva Ecija— Bachelor of Arts in Mass Communication
College Graduate June 1999- March 2004
VOLUNTARY COMMUNITY SERVICE PROJECTS
Project Name — “Improvement of 1 Unit Box Culvert and Dredging of 1.56 kms. Creek from Purok 7,6,5,and 4”.
SKILLS
Sales
Appointment setting
Phone handling outbound and Inbound
Financial Advisory
Bookkeeping, Auditing
Budget and Risk Management
General Admin. Task
Email Management and Correspondence
Calendar Management
Workflow Management
Documentation
Organizing Files
Recording and Reporting
Build Ongoing Task List
Online Research
Business Operations Management
Problem Resolution
Project Organization
Word Processing, Data Entry
Database Management
Strategic Planning
Customer Service Proficiency
AWARDS
TOP SALES AGENT - THIRD DEGREE BUSINESS OUTSOURCING Inc.
STAR AGENT FLEXPAY DEPARTMENT - TELETECH PAMPANGA DC
DEANS LISTER MV GALLEGO MEMORIAL FOUNDATION COLLEGES
CLASS VALEDICTORIAN - FRANCISCO MUñOZ MEMORIAL INSTITUTE SY-
Bayani Ka Awardee 2017
LANGUAGES:
ENGLISH
FILIPINO
