Maria Elma Andal

MARIA ELMA MEDINA ANDAL 1147 Purok 3 AV Coronel St. San Antonio Floridablanca Pampanga Mobile No. - Email Address:- CAREER OBJECTIVE: Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. PERSONAL PROFILE: A self-motivated professional with a sound background in the service industry, seeks challenging position within which to employ her organizational, communication and networking skills. A good team player with the ability to manage effectively in a pressured environment. WORK EXPERIENCE CALGARY LOCK & SAFE April 2022- November 2023 Accounts Receivable Assistant Responsibilities •Customer profile management •Processing payment •Manage emails •Sending statements •Answering that accounting phone line •Reporting as needed SAP PHILIPPINES INC. April 2020- Present Finance Operations Specialist – Cash Collections Handle Malaysia and Singapore Partner accounts with regards to any A/R and collection issues Liaise with customers for collection of receivables and build strong customer relationship Independently investigate customer disputes and drive timely resolution Work closely with both internal and external customers to expedite the collection efforts Proactively call customers to reassure the time of invoice payment Escalate to management team any problem that holds the collection process to flow Send out Dunning Letter, Final Demand Letter and engage the 3rd party Collection agency when necessary Monitor open dispute cases closely and drive resolution MANPOWER OUTSOURCING SERVICES July 2019 – March 2020 Cash Collections (SAP) Responsible in handling Singapore Direct Accounts. Used to handle Singapore and Malaysia Indirect(Partner) Accounts. Became part in the transitioning of the Singapore processes(O2C) and portfolio to Manila Attend to customer disputes and collection issues in order to resolved in a timely manner Provide weekly updates on the accounts with high delinquency amount AECOM GLOBAL BUSINESS SERVICES PHILS. – ROHQ November 2018 – July 2019 Collections/ Accounts Receivable Specialist Ownership and systematic review / analysis of a portfolio of client accounts in order to pursue and maximize cash collections Direct contact and pursuit of such clients via telephone, email and other means for cash attainment / recovery Engagement with regional finance and operations staff in support of collections / cash attainment. This is accomplished via group cash conference calls as well as individual / direct contact with pertinent team members Tracking daily collections activity via AECOM Billing and Collections Tool (ABC) Working with employees in different disciplines to resolve project specific discrepancies Maintain a strong customer focus Maintain an excellent standard of quality on all work performed SOLARWINDS SOFTWARE ASIA PTE. LTD. October 2016 – October 2018 Collections Specialist, Intermediate Responsible for managing a portfolio of assigned accounts receivables accounts Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction. Tasked with meeting and/or exceeding assigned collection targets and metrics Research, identify and resolve unapplied payments Review contracts, orders and invoices to reconcile and resolve customer disputes Responsible for timely follow-up and regular updates to accounts receivable collection notes XEROX Business Services Phils. (B2B Campaign) September 2014 – March 2016 Sr. Collections Specialist Handles outbound and inbound calls and obtain payment confirmation from customers. Resolve issues on the Cash Application such as payment – misapplications and issues for incorrect payments details. Maintains and updates customer’s record as what has transpired on the call. Initiates strategies for collections processes and procedures. Handles order releasing on the assigned portfolio INFOSYS BPO LTD. November 2011 – April 2014 Process Executive/Credit and Collections Analyst, Symantec Account Responsible in contacting accounts and obtaining payment of due invoices every month Prepares monthly Cash Target report by forecasting the collectible amount for the month Determine required payment dates and coordinate with internal Sales Account Managers to resolve all collection issues and reconcile all unapplied cash accounts. Ensure that forecasted monthly collectibles will be received. Responsible for reconciling past due accounts by defining payment issues and disputes to come up with resolutions to obtain payment of past due receivables in an expeditious manner. Appointed as Person in Charge by assisting the Supervisor in managing the EMEA Team. UNITED COCONUT PLANTERS BANK February 2010 – September 2011 Product Assistant, Consumer Banking Group Assists clients in signing of loan documents, delivers Guarantee Letter of the Sellers and completion of other required documents Monitors the status of accounts during the process Assists in the request, monitor and follow up Credit Investigation and appraisal reports Checks the completion of the documents received from the clients, branches, brokers and agents Coordinates with clients for the release of loan Prepares monthly report AWARDS / RECOGNITIONS /TRAINING Top Collector – Quality for the month of December 2012 Top Performer of 2nd Quarter for the year 2013 Certified on T-100 Accounting Fundamental Training Certificate on Virtual Assistant Training SKILLS/ TRAITS Willing to learn and accept responsibilities Fast learner Knowledgeable in SAP/ Netsuite / Oracle / Microsoft Excel PERSONAL DATA Age: 34 yrs. old Date of Birth: April 18, 1989 Nationality: Filipino Place of Birth: Quezon City EDUCATIONAL BACKGROUND Tertiary University of Makati Bachelor of Science in Marketing -) Secondary Saint Augustine Academy of Pampanga -) Primary Floridablanca East Central School -) CHARACTER REFERENCES Name: Lucky Tuballi Position: Billing Team Lead Company: Aecom Global Business Services Phils. - ROHQ Contact #: - Name: Rica Mae Onan Position: Cash Collections Company: SAP Philippines Inc. Contact #: - Name: Marilyn Cauinian Position: Customer Service Company : ANZ Banking Contact #: - I hereby certify that the above knowledge and information are true and correct. ______________________ Maria Elma M. Andal Applicant’s Signature