Maria Dulce Comabig

1014 Real Street, Brgy 60 Sagkahan District, Tacloban City Leyte 6500-· Phone Number: - Skype ID: Maria122182 Education: Bachelor in Science and Information Technology, Undergraduate Leyte Normal University, Tacloban City, Leyte Career Summary: I have been in the Call Center Industry for more than 5 years and it has been a fulfilling job for me. I have a successful track record of problem-solving, communication, and decision-making skills. I am confident that I am the best candidate for your vacancy. Being a Customer Service Representative has taught me the significance of clear communication and friendly service over the phone. In this role, I resolve Customers problems, give sales pitches, and take accurate notes of conversations with patrons. I have received excellent performance evaluations from my managers and my contribution have been formally recognized. As a Virtual Assistant, I'm confident in my ability to make anything I put my mind to a success. I work quickly and confidently because I love what I do. I'm extremely motivated and a great manager of time, I learn quickly and I have a strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of Team work. I can easily be trained and is systematic in doing my tasks. I also want everything to be organized and I am very observant to detail. I also have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects. Additionally I am adept at:  Building immediate rapport with callers, clients, seniors and agents.  Handling correspondence, reporting, and documents with efficiency and accuracy.  Creating reports, presentations, and writing documents that supports business needs.  Managing day-to-day calendars for meeting and huddles for QA metrics and updates I am also very familiar with Microsoft Word, Excel, and PowerPoint, and adapt quickly to new programs. I hope you will consider my application. Thank you and more power! Work Experience (Fulltime Graveyard Shift): Chris Davis – 12/2018 to 04/2019 Part-time Virtual Assistant EMAIL/PHONE CALLS/MAILS:  Acting as the first point of contact - dealing with correspondence and phone calls  Replying to emails, phone calls, and physical mails  Reminding the employer of important tasks and deadlines  Transcribing Voicemails CALENDAR:  Making appointments and planning the employer’s calendar  Managing calendar and organizing meetings and appointments MEETINGS:  Organizing and attending meetings; ensuring employer is well-prepared for meetings  Taking notes and writing minutes during meetings SYSTEMS:  Organizing and maintaining office systems  (Wunderlist, Pipedrive, Slack, G-Suite, Gmail, etc)  Organizing and maintaining administrative systems (Google Drive) RESEARCH:  Typing, compiling and preparing reports, presentations, or any research that the employer may require  Miscellaneous tasks to support the employer  Assisting with projects the employer might be working on by researching or writing reports Greetings Virginia, William Keller Realty – 10/2018 to 12/2018 Outbound Sales Specialist • • • • Calls prospective clients using Mojo or manual dialing Schedule all customer appointments with Broker Create Daily Report for calls done for the day Enter report in Google Drive Unified Campaigns Provider – 09/2018-10/2018 Brace Specialists – Hard Selling • • • • • Call patients to sell Back Braces Make sure all details are acquired to assure sales Create Daily Report for Sales done for the day Enter report in Google Drive Daily Skype Meeting with Team for Updates Omega Healthcare – 03/2017 to 09/2018 Quality Assurance Analyst – Mar 2018 – Sept 2018 • Participate in client calls • Provide face to face feedback and send emails with the type of errors on daily basis • Coach employees to minimize errors and improve performance • Generation of QA Reports on a daily basis • Generate Weekly CSAT Scrubbing and Analysis • Train Representatives for any client/process updates Healthcare Billing Representative – Mar 2017 – Mar 2018 • Provides Assistance to Patients Billing Concerns • Update Patient Acct Info • Assists with Patient Payments – Posting and Refunds United Health Group – 07/2015 to 03/2017 Accounts Reconciliation Team – Nov 2016 – Mar 2017 • Reactivates Accounts • Deactivates Accounts not paid • Makes sure pmts are in line with acct activities Back Office Billing – Mar 2016 – Nov 2016 • Posts Payments to Member Accts o Lockbox Check Payments o Credit Card Payments o Bill Pay/Keybank Customer Service Representative – Jul 2015 – Mar 2016 • Provides Account and Billing Assistance to Members • Update Patient Accounts • Assisted with Pt Payments – Check and Credit card Teleperformance – Telstra Bigpond – 07/2014 to 06/2015 Technical Service Representative – Nov 2014 – June 2015 • Internet Connection Tech Support • ADSL Modem Configuration and Support • Email Support – Client and Web Based • Remote Access on Customer Desktop Expert Global Solutions – SiriusXM – 01/2013 – 06/2014 Retention Specialist – Dec 2013 – June 2014 • Offer Promos to Retain Customers • Cancel Radio Subscriptions Customer Support Representative – Jan 2013 – Dec 2013 • Basic Troubleshooting for Radio • Payment Posting and Refunds • Upselling Character References: Herbie Encabo – Virtual Assistant – Real Estate Appointment Setter Skype: Herbie Encabo Email:-Josel Santosidad – 5starvas – Real Estate Virtual Assistant Skype: live:mynikay1 Email:- Speedtest: Typing Test: DISC: