Maria Donna Sabeniano

CAREER BACKGROUND Customer Support / Virtual Assistant / Disputes Specialist STORM MEDIA MARIA DONNA SABENIANO CUSTOMERSUPPORT (REMOTE) June 2017 – July 2018 § Responsible in completing dispute cases submitted by buyers through PayPal and Stripe. § Review order information in Shopify. § Process refunds, reshipments and cancellations, if needed. § Provide assistance about tracking updates, order information, website FAQs. § Updates Google spreadsheet for everyday tracking. Customer Support / Social media moderator (Flexible shift) PIXELPRO Dec 2017 – June 2018 § § § § Responsible in assisting customers via email, chat and social media. Utilized Zendesk, Groove and Zoho Mail to answer tickets. Review order information in Shopify. Process replacements, refunds and reshipments. PERSONAL PROFILE To secure a challenging position that will utilize my education and unique abilities to enhance further career opportunities. I committed myself on working full time at home so I set-up a functional office space and made sure that I have all the necessities to be efficient and reliable. I'm a coffee lover and an aspiring minimalist. I'm a home-buddy. If I'm not working, I play Xbox with my family, do Zumba on weekends, play the guitar, paint some walls in our house or try to find new produce from the supermarket! I'm determined to make working-at-home the best for me and my family. Customer Support (email, chat & eBay) Global Virtuoso (LD Products, Inc.) § Provides product information about inks, toners, drums and printers. § Email and chat support for customers regarding their order. § Provide troubleshooting procedures to assist customers. § Provide assistance about drop ships, pending or completed orders, refunds, replacements, reships, discounts, credits and eBay concerns. Customer Service Representative (AIRBNB) TELEDIRECT TELECOMMERCE § Assists users (hosts & guests) regarding their reservations, requests and accounts. § Responsible in walking the hosts in managing their listing. Provides assistance to both the host and guest regarding procedures e.g. cases, trips, etc EDUCATION BACKGROUND COLLEGE (Undergraduate 3rd year)- Philippine School of Business Administration Manila *Bachelor of Science in Business Administration Major in Marketing SKILLS & ABILITIES - Reliable and can work with minimum supervision. - The ability to think out of the box and do multiple tasks. - Have good record in attendance and was given recognition for it. (NO attendance issue for a year). CONTACT DETAILS Cell:- Email:-Skype:- ACHIEVEMENT, SKILLS & ABILITIES Adept in handling ZENDESK, Groove, Zoho Mail, Snap Engage, Slack, Shopify, Big Commerce and other web based systems. Have excellent written and communication skills. Ability to do multi-task and can learn quickly. Able to easily adjust to work environment and can work well in a team. Able to perform multi-task projects with minimum supervision. Was awarded as one of the people who had NO attendance violation across GSC Manila in the year 2010. Attendance, quality and average speed of resolves is either at/or above the expected goal. Was able to maintain year-end appraisal scores at the expected rate. NO record of clerical error or corrective action to date. Here are the results of my personality tests. Thank you 1.) my-personality test > ISTJ (The Traditionalists) 2.) Truity > S - steadiness 3.) Online personality test (DISC) > D -19% I - 24% S - 29% C - 28%