MARIA DONNA MAY O. ABUAN
Sta. Lucia, Aringay, La Union
Phone: - | Mobile:--OBJECTIVE:
To obtain a position where I can apply my skills, knowledge, and experience.
QUALIFICATIONS SUMMARY
I have experience in working in a fast-paced working environment. I have strong organizational,
technical, and interpersonal skills. I am a fast learner and I love learning. I am trustworthy, discreet, ethical, and
detail-oriented. I am resourceful and can multi-task effectively. Furthermore, I am committed to superior
customer service.
SKILLS AND EXPERTISE
Strong English Communication Skills
Experience in customer service
Experience in technical support
Knowledge in MS office
Well developed analytical skills
Data entry and administrative tasks
Email Handling and Chat Support
SEO writing skills
EMPLOYMENT EXPERIENCE
Virtual Assistant (Part time and ongoing)
Onlinejobs.ph
November 2015 – present
Snippet Writer
Thumbtack
February, 2015 – November 2015
Virtual Assistant (Part time)
Onlinejobs.ph
August – December, 2014
Advanced Technical Support Specialist
Convergys Philippines
February, 2013 – August, 2014
Customer Support
Sitel Philippines, Inc.
July, 2012 – February, 2013
Technical Support II and Email Specialist
Sitel Philippines, Inc.
April, 2008 – October, 2010
EDUCATIONAL ATTAINMENT
Tertiary:
Bachelor of Secondary Education Major in English
Union Christian College
San Fernando City, La Union- (Undergraduate)
Bachelor of Science in Nursing
Don Mariano Marcos Memorial State University
Agoo, La Union- (Undergraduate)
Secondary:
President Elpidio Quirino National High School
Agoo, La Union
Graduate S.Y-
CHARACTER REFERENCES
Hans Patrick Nelson Chicano
Team Leader
Sitel Philippines, Inc.-
Pascual Jerome Pattaui
Playvox Community Manager
Thumbtack-
Shyne Aibelle Mirando
Nurse, Friend
RHU, Agoo, La Union-
Homer Bumanglag
Pastor
Victory Church, Agoo, La Union-
