Maria Domini F. Tujan
- ï-ï www.linkedin.com/in/maria-domini-tujan-35350b93/
PROFESSIONAL SUMMARY
Reliable and agile customer service and administrative support professional with ten years of
experience attending to requests, resolving complaints, and promoting conflict solutions.
Expertise in client services and relationship-building.
WORK EXPERIENCE
Casa Tres Antonios Bed and Breakfast - T
agaytay City, Philippines January 2017 - PRESENT
Reservation and Customer Service Representative
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Promptly respond to customer inquiries in person or via phone, email and social media.
Maintain correspondence, collaborating with colleagues from other departments on
promoting and providing the best services.
Checked with customers to ensure that they enjoyed the services and amenities.
Sofitel Philippine Plaza Hotel Pasay City, Philippines
July 2008 - August 2011
Receptionist
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Greeted and welcomed customers with a warm, friendly and positive manner.
Assisted with reservations and explained the other services in a polite and professional
manner.
Effectively managed approximately 100 customer requests and inquiries regularly.
Assisted in office management, maintained the records and inventory, answered the
phone and responded to emails.
Mandarin Oriental Hotel - Makati City, Philippines
January 2005 - May 2007
Receptionist, Cashier
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Welcome customers to the hotel in a polite, friendly and helpful manner.
Carefully determined charges, and oversaw billing and payments transactions.
Ensured customer satisfaction while upholding company policies and etiquette.
Provided professional administrative support to department managers and ensured
that all procedures were followed.
Grand Boulevard Hotel- Pasay City, Philippines
Front Office Agent
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July 2001- December 2004
Represented with a warm, and welcoming attitude.
Promptly assisted customers with their bookings, accommodation details, and billing
transactions.
Effectively attended to multiple inquiries and resolved complaints in a quick and timely
manner.
Created and maintained office forms and procedures to assist with administrative
tasks.
EDUCATION
Bachelor of Science – Tourism- Centro Escolar University
March 2001
PROFESSIONAL SKILLS
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Experience in Google drive, Google docs, Google sheets and Microsoft office (Word and
Excel) programs.
Comfortable working in both Microsoft Windows 10 and Mac OS X.
Knowledge in Email management, Schedule management, Internet research,
WordPress, Social Media Management and basic eCommerce tasks such as product
research, product sourcing, product listing, and order fulfillment.
Always a great team player and willing to help.
Outstanding organizational, multitasking, detailed-oriented, and problem-solving
abilities.
LANGUAGE COMPETENCIES
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Filipino: native language
English: fluent (speaking, reading, writing)
