Maria Divina Dulfo

MARIA DIVINA DULFO - - Madridejos, Cebu Philippines 6053 About me Education Bachelor of Science in Psychology University of San Carlos Motivated and resourceful operations professional with hands-on experience in managing teams, optimizing workflows, and supporting executive-level tasks. Successfully contributed to KPI improvement, sales growth, and operational efficiency through strategic thinking and initiative. Brings strong organizational skills, creativity in content and marketing, and a commitment to delivering high-quality results. On the Job Training Experience & Volunteer - AMA University OED- Book Donation Volunteer Humanities Sciences and Social University of Cebu Lapu-Lapu and Mandaue- Language Maalat Elementary School Personally funded and donated educational books to an underserved elementary school, helping address limited learning resources and support student literacy Brigada Eskwela Volunteer Cebuano - Native May 2024 & May “25 Maalat Elementary School Supported school preparation and maintenance to create a safe and welcoming learning space for students. Daycare Assistant Teacher Filipino - Native October 2025 Dec 2019 - Mar 2020 Looc, Mandaue Daycare Center Assisted in morning daycare classes, supporting child supervision, learning activities, and daily routines. Bantayanon Dialect - Native Healthcare Assistant English - C2 Looc, Mandaue Health Center Spanish- A1 Assisted health center staff during afternoon operations, supporting patient care, basic assessments, vital signs monitoring and administrative tasks. Child Counseling Dec 2019 - Mar 2020 Aug 2021 - Aug 2022 Balamban, Cebu Provided basic counseling and emotional support to children in an orphanage, promoting emotional well-being and positive coping skills. Assisted with daily tasks in the orphanage Portfolio To see more of my work, click this. Experience Operations Manager & Executive Assistant Apr 2024 - Mar 2026 APTUS Skills Leadership & Team Management Communication (Written & Verbal) Organizational & Administrative Skills Time Management & Prioritization Problem-Solving & DecisionMaking Attention to Detail Managed end-to-end daily operations, including payroll processing, salary distribution, and employee performance oversight Supervised and coordinated team members to ensure efficiency, quality output, and KPI improvement Collaborated directly with the CEO to develop and execute marketing strategies that increased engagement and sales Created and scheduled content for client pages, including writing captions to maintain brand voice and audience engagement Organized and maintained company files and systems using Google Drive for streamlined operations Developed and implemented company policies to improve workflow, accountability, and team performance Led recruitment processes by screening applicants and conducting live assessments to ensure quality hires Identified and implemented new revenue-generating strategies to drive business growth Team Manager Sep 2023 - Apr 2024 APTUS Led and supervised a chat support team for a digital-based platform, overseeing performance, quality, and daily operations. Customer Chat Support Mar 2022 - Sep 2023 APTUS Managed real-time chat engagement for a digital platform. As well as managing sales, supporting user interactions, retaining customers and maintaining engagement quality. Customer Service E-Commerce Mar 2021 - Mar 2022 Koala Emotional Intelligence & Empathy Assisted customers with E-commerce orders, product information, managing subscriptions and complaints while maintaining high customer satisfaction. Conflict Resolution Strategic Thinking Adaptability & Resourcefulness Content Moderator Alorica Reviewed and moderated user-generated content in accordance with TikTok community guidelines to ensure platform safety and compliance. Service Crew & Cashier Language English - C2 Filipino - Native Cebuano - Native Bantayanon Dialect - Native Spanish- A1 Mar 2020 - Dec 2020 Jun 2018 - Dec 2019 CX Cafeteria Provided efficient customer service while handling cashier duties, orders, and daily store operations. Technical Skills Certifications Certification Link (click here) Certification Link (click here) Typing Speed (WPM) Language English - C2 Filipino - Native Cebuano - Native Bantayanon Dialect - Native Spanish- A1 Certification Link (click here) Device Specifications Main Device: Desktop: Language English - C2 Filipino - Native Cebuano - Native Bantayanon Dialect - Native Spanish- A1 References Suzette Cuandot - Former Teacher Marigondon National Highschool - Rosell Joyce Castro - Team Manager Alorica - Jemelyn May Marcelo - HR Koala Raul Jordan - CEO APTUS Lovely Obregon Client Language English - C2 Filipino - Native Cebuano - Native Bantayanon Dialect - Native Spanish- A1