Maria Divina Cruz

MARIA DIVINA CRUZ GENERAL VIRTUAL ASSISTANT CAREER SUMMARY PERSONAL PROFILE I am a dedicated service-focused professional with above ten years local and abroad experience in various areas of administrative, secretarial, medical insurance claims, nursing and midwifery. I am enthusiastic and very eager to land a career in the field of Freelancing. I’m diligent and a team player, highly motivated and able to quickly learn and pick up new things and willing to be trained. EXECUTIVE SECRETARY TEMP. STAFF APPLE MIDDLE EAST, DUBAI, UAE | JUNE 2014 - AUGUST 2014 Serves visitors by greeting, welcoming, and directing them appropriately Notifies company personnel of visitor arrival Maintains security and telecommunications system Informs visitors by answering or referring inquiries ADMINISTRATIVE OFFICER TEMP.STAFF PROFESSIONAL SKILLS Planning and Scheduling Written Communication Customer Service Interdepartmental Coordination Internet Research Telephone and Reception Data Transcription Medical and Office Administration Medical Billing and Claims Review Data Coding and Processing Patient Assessments Direct Patient Care Recording In/Out Patient Care Equipment Inspection Labor Delivery Assist Doctors CAREER ACCOMPLISHMENT Sealinae Beach Resort , Mesaeed Qatar Best Employee of the Month 2001 - 2002 Hotel Nurse ELYACO SRL DUBAI, UAE | FEBRUARY 2013 - MARCH 2013 Provide extensive support to the General Manager manages the calendar and independently schedules appointments Assists in the alignment of goals and objectives to support the short- or long-term business plans Acts as first point of reference in the absence of the General Manager Handles the reception area, correspondence, vehicle maintenance, visas, documents filing and other basic task OFFICE ADMINISTRATOR A.A.C. INTERIORS L.L.C. DUBAI, UAE | MARCH 2010 - OCTOBER 2011 Creates and maintains reports and records for easy retrieval, storage or reproduction Reviews, tracks, and prepares correspondence assignments Liaised office information inflow and outflow and follow up of regular management and staff activities Plans meetings and/or conferences and travel Aids with preparing quotations and proposals Devising and maintaining office systems and inventory SECRETARY CUM RECEPTIONIST - TEMP. STAFF PETROFAC OILFIELDS SUPPLY CENTER DUBAI, UAE FEBRUARY 2008 - DECEMBER 2008 Responsible for scheduling meetings for all employee levels and their clients Composed and distributed inter-departmental memorandums Responsible for domestic and international travel arrangements for seniorlevel executives Preparing and checking monthly reimbursement records Responsible for daily entry permits of the staffs and visitors MARIA DIVINA CRUZ GENERAL VIRTUAL ASSISTANT EDUCATIONAL BACKGROUND LA CONSOLACION UNIVERSITY OF THE PHILIPPINES FORMERLY UNIVERSITY OF REGINA CARMELI Couse: Midwifery Malolos City, Bulacan, Philippines Credentials: Registered Midwife (November 1998) License Number:- Professional Regulation Commission (PRC), Manila, Philippines FREELANCING COURSE GENERAL VIRTUAL ASSISTANT FREELANCING COURSE SEPTEMBER 2020 Filipino Virtual Assistance Academy by FVA Consultancy - Training for General Virtual Assistant Tasks : • Business Branding • Data Entry • Transcription • Appointment Setting and Calendar Management • Email and Project Management • Forms and File Management • Social Media Management and Marketing • Keyword Research • Social Media Accounts Creation and Optimization • Social Media Content Planning and Creation • Organic Social Media Marketing • Simple Website Creation, Optimization and Management • Online Writing and Marketing • SEO Basics and On-page Optimization and Backlinking • Lead Generation • Basic Facebook Ads • YouTube Optimization • Basic Email Marketing CAREER SUMMARY MEDICAL CLAIMS ADMINISTRATOR INTERGLOBAL MIDDLE EAST DUBAI,UAE | JUNE 2005 - MAY 2007 Functioned as a communication link to and within the Medical office Developed spreads for tracking claim checks for physicians and nurses Take ownership and responsibility for customer enquiries regarding medical claims Processed claims invoices and logged notified claim amounts and composed claim files after assessment Documented clinical notes, filling and maintaining health information records Handling telephone calls EXECUTIVE ASSISTANT EMIRATES DESIGN SYSTEM DUBAI, UAE | DEC 2002 - MAY 2005 Devising and maintaining office systems. Liaising with members of staff in other departments or external contacts Managing, organizing and maintaining office filing system, documents and forms Liaised office information inflow and outflow Organizing schedules for meetings, seminars, presentations and interviews Managed and organized travel, accommodation for superiors HOTEL NURSE SEALINE BEACH RESORT MESAEED, QATAR | JUNE 2001 - MAY 2002 Administered standard and advanced pre-hospital emergency care including maintaining airways with incubation and surgical airways, administering drugs, providing manual documentation and recording the nature of injuries and treatment provided Conducted medical training courses to the hotel staff Supervised the maintenance team for the general sanitation of the hotel and food standards Supervised the staff medical fitness and medical examination Monitored vital signs, comfort and reassure patients/guest STAFF MIDWIFE CONTACT INFORMATION Phone: (- Email:-Web: https://mdcvirtualassistantservices.wordpress.com Office Address: Betis, Guagua, Pampanga Philippines Office Hours: M-F, 9 AM-5 PM MERCY CLINIC AND HOSPITAL PHILIPPINES | FEB 1999 - SEPT 2000 Planned, implemented, and evaluated comprehensive patient care with physicians Developed and assessed outpatient protocols for triage and provided direct clinical service to patients and families Scheduled and coordinated procedures, tests, new referrals, admissions and appointments Delivered education to patients regarding disease development, medical management, and medication adjustments Involved with assessing, developing, coordinating, and revising teaching programs for the medical staff Responsible in transporting patients, observing proper body mechanics along with checking of consents Performed intravenous insertion and therapy which includes insertion of cannula’s and administering of medicine