Maria Dinah Jiejie Jayoma

MARIA DINAH JIEJIE JAYOMA CUSTOMER SERVICE REPRESENTATIVE Malaybalay City, Bukidnon - - PROFILE INFO Results-driven Customer Service Representative over 3 years of experience providing outstanding support across voice and non-voice channels. Skilled in managing customer inquiries, purchases, returns, exchanges, credit card transactions, and account management with accuracy and efficiency. Known for delivering empathetic service while maintaining professionalism, effectively resolving issues, and creating positive customer experiences. Thrives in fast-paced environments, consistently ensuring customer satisfaction and fostering strong client relationships. EXPERIENCE June 2022 - March 2023 RentProfile Group LTD l United Kingdom Support Operation Analyst (Remote) Verified tenancy application through thorough background check and documentation review, ensuring accuracy and compliance. Delivered exceptional support via email and phone. Handled administrative tasks, including data entry, with efficiency. May 2022 - August 2022 Hammerjack (Meet Elise) l Makati City Service and Sales Officer (Remote) Engaged customers through live chat using advanced AI tools, providing timely and accurate information that enhanced customer satisfaction. Managed lead appointments with precision, ensuring seamless scheduling adjustments. May 2020 - April 2022 Teleperformance (Kohl’s Account) l Cagayan de Oro City Retail & Credit Card Customer Service Representative Delivered proactive support via phone and chat, assisting with purchases, returns and account inquiries. Handled credit card transactions and payments accurately. EDUCATION Bukidnon State University 2014 - 2017 Bachelor of Science in Business Administration major in Financial Management Some college - 3rd Year SKILLS Problem-solving Communication Teamwork Time Management Administrative Effective Communication January 2020 - May 2020 Critical Thinking Teleperformance (Hilton Account) l Cagayan de Oro City Customer Retention Hotel Reservation Specialist Attention to Detail Managed reservations and booking adjustments with attention to detail. Applied upselling techniques, contributing to increase revenue while ensuring guest satisfaction. August 2019 - January 2020 Teleperformance (Kohl’s Account) l Cagayan de Oro City Customer Service Representative Assisted customers with purchases, placing order, product selection and account inquiries over the phone. Handled returns, refund and replacements in line with company policies, ensuring a smooth customer experience Adaptability Canva Knowledgeable in Excel, Word and PowerPoint LANGUAGES English (Fluent