Maria Diana Elaine Aguinaldo

I worked as an online support specialist for an American company based in Atlanta, Georgia. My duties were to reply, respond and answer inquiries for the company's online portfolio of e-commerce stores. I was also responsible for setting up new accounts, and trouble shooting customer inquiries via live online chat. The range of services that i covered were primarily related to the company's B2B online business offering which included the setup of all e commerce stores. Our systems were fully automated and my team was the first line of communication for our customers. I reported directly to our head office manager in the USA and was responsible for the training and recruitment of other Filipino based online specialist.
Computer literate
Proficient using Microsoft office (word,excel, PPT)
Experienced with customer CRM back-end system
Online chat system such as Live agent, Zopim, Olark, Zendesk, Tawkto
Self starter and can work well independently
Eperienced working with multinational company
Have worked with assisting and training new employees
Familiar with email marketing tools such as mailchimp
Familiar with some basic html for making back-end system changes to e-commerce stores
Fluent in writing and speaking English
Not afraid to use new or advance online systems