Maria Del Rosario Pacheco Porras

MARIA DEL ROSARIO PACHECO PORRAS Age: 26 Nationality: Costa Rican Venecia, San Carlos Phone: - Email:-LinkedIn: linkedin.com/in/maria-rosario-pacheco-porras-a65aa9225 PROFESSIONAL RESUME Passionate and experienced Case Manager specializing in assessing the needs of clients and working closely with them to all access needed services. Give the best serve to the client and ensure that the client's comprehensive needs. SKILLS AND QUALIFICATIONS          Experience using applications such as Microsoft Excel Ability to work under pressure Leadership Skills Ability to Multitask Fast Learner Teamwork Computer Skills Customer Service Skills Creative Problems Solving VOCATIONAL EDUCATION        Executive English for services Degree, National Institute of Learning (INA), 2013 Customer Service Degree, National Institute of Learning (INA), 2013 Basic Computer Applications Degree, National Institute of Learning (INA), 2014 Business Strategies for young Entrepreneurs Degree, National Institute of Learning (INA), 2014 Office Applications Operator Degree, National Institute of Learning (INA), 2015 Access Database Degree, National Institute of Learning (INA), 2015 Diploma´s Degree in English as a Second Language, National Technical University (UTN), 2017 PROFESSIONAL EXPERIENCE Economas Supermarket (Aug´17 – Oct´19) Cashier and customer service manager.      Responsible to make the order of products to the establishment. Responsible to provide an excellent customer service, greeting customers and helping them with any questions or needs they may have. Responsible to the maintenance and order of the products. Responsible to restock the gondolas of the Supermarket. Responsible to work the cash register (processing payments, issuing receipts) Infosys BPM (Dec´21 – Mar´22) Customer Service Representative.   Responsible to serve customers by providing product and service information and resolving product and service problems. Responsible to resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. F.A.M.O.S Group (Apr´22 – Present) Customer Service Representative.   Responsible to maintain financial accounts by processing customer adjustments. Responsible to recommend potential products or services to management by collecting customer information and analyzing customer needs. LANGUAGES   Spanish: Native English: Medium Level