MARÍA FUENTES FRANCO
SALES DEVELOPMENT
REPRESENTATIVE
PROFILE
CONTACT--
Mejicanos, San Salvador
I am obsessed at assisting customers and bringing new businesses in the door, with
my experience and my personality I am able to stablish succesful relations with
potential clients. I consider myself as a problem solving consultant for clients over
the phone, as I dont have to create needs, but just ask the right questions to uncover
the customer's pains. I'm looking to provide quality software solutions to achieve
higher results and increase profits for my potential clients.
WORK EXPERIENCE
FedEx Customer Service Representative
Teleperformance
SKILLS
CRM tools (Salesforce)
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Handled inbound calls to assist american customers regarding their shipment
status, inquiries or any complain regarding the service.
Placed new shipment orders for customers based on the best service option for
them.
Key Persona Analysis
B2B Prospecting and Lead Generation
Consultative Selling
EDUCATION
Implementation Consultant — Ceridian
-
Concentrix
Helped clients handle the implementation process after performing a business
analysis, designing and running tests, validating requirements, and collaborating
with sales teams on design proposals and documented project requirements.
Provided technical, business consulting, and product expertise to customers,
with comprehensive solutions delivered to their production teams for software
implementation.
High-school Degree
Colegio Genesis
Retention and Sales Representative — Dish
-
Concentrix-
Succesful graduation from high-school
education.
English Certification
Academia Británica Cuscatleca-
Handled inbound retention calls, provided account status, updates, and new
benefits to customers by re-selling the product's value
Handled inbound new sales calls, successfully closing sales and setting
appointments for Dish' technicians to complete the physical installation.
Outbound Sales Representative — SiriusXM
-
The Office Gurus
Handled outbound sales targeting customers that were no longer
interested in the service, by setting better pricing and completing a quick
and smooth activation over the phone.
Cursed English learning path
Sales Development Representative — First American
Telus
LANGUAGES
English
Spanish
Successfully building relationships with new clients in outbound
environment, by doing lead generation based on a key persona analysis.
Targeting C-level executives and getting meetings, by phone cold calling,
cold emails, and linkedin reach out.
Planning and coordinating account activity, generating sales opportunities,
providing virtual demos and setting accounts for production environments.
Growing business relationships with existing clients by pitching new features
which would increase the customer's teams productivity and data analysis.
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