Maria De La Torre

Lic. Milagros María José de la Torre Reyna - - Marital Status: Single Date of Birth: December 6, 1984. Nationality: Mexican ABOUT ME Dynamic professional with over twenty years of experience driving growth and success across various organizations. Expert in making key strategic decisions and collaborating effectively with multidisciplinary teams to achieve goals and solve problems. With extensive experience in managing programs for both employees and the community, and specializing in successfully leading business operations in challenging environments. LANGUAGES Spanish EDUCATION English Japanese HOBBIES Draw Travel Bachelor's in International Business | UNIDEP (Mexico) 2005 – 2008 High School | Colegio Lux (Mexico) 2000 – 2004 WORK EXPERIENCIE Coordinator Intern Platform & Project Manager Scheduler | QUALITY BUILT- Intugo – National Leader in Construction Quality Assurance. 2023 October – 2025 July. 1. Coordinating the operation and maintenance of internal platforms, ensuring seamless information flow nationwide. 2. Managing national payment workflows, guaranteeing timely and accurate processing. 3. Implementing process improvements, streamlining operations and increasing efficiency. 4. Providing user support and training on digital tools while resolving incidents promptly. 5. Overseeing tool integration and developing dashboards to track key performance metrics. 6. Coordinating and scheduling residential inspections in California, maintaining client satisfaction. 7. Managing task cards, property databases, work orders and inspection reports, ensuring accurate communication and follow-up with clients, inspectors, and internal departments. Assistant to the School Director | BREST INTERNATIONAL SCHOOL (Kanagawa, Japan) 2019 – 2023 1. Supporting the School Director in strategic planning, scheduling and operational coordination. 2. Addressing inquiries from executives, staff, students, and parents with clear solutions. 3. Streamlining procedures to reduce workload and enhance organizational efficiency. 4. Analyzing issues and proposing continuous process improvements. Analyst | Federal Mortgage Corporation (SHF) (Mexico) 2015 – 2019 1. Leading the closure of long-standing institutional projects, ensuring compliance with objectives. 2. Developing the National Operations Manual, officially adopted at a federal level. 3. Providing executive support to the Deputy Director: schedules, documentation, and priority projects. 2 4. Managing sensitive cases escalated to the President of Mexico with strategic solutions. Consultant | INFONAVIT (Institute of the National Housing Fund for Workers) (Mexico) 2006 – 2014 1. Delivering nationwide employee training on internal software, improving operations across delegations. 2. Recruiting and onboarding third-party vendors (Collection Agencies), achieving national 2nd place ranking. 3. Monitoring regional delegations’ goals, implementing corrective actions to maximize results. 4. Providing advisory services to borrowers, regularizing payment status and improving collections. DIPLOMAS / ADDITIONAL INFORMATION ▪ ▪ ▪ ▪ ▪ Advanced English Course Diploma (2019) - Harmon Hall Certificate in English as a Second Language (TEFL - 2022) First Aid Training (2018) Ethics and Integrity Course (2016) Proficient in Microsoft Office 3