Maria Danica Villanueva

-|- | https://sites.google.com/view/meet-maria/ Maria Danica A. Villanueva EXPERIENCE Coconix, USA | www.coconix.com Brand Manager (Executive Virtual Assistant), March 2019 to January 2023 -Create project plans, monitor and keep the projects on track -Lead teams and coordinate across multiple departments -Keep the company brand aligned in all social media and sales channels -Content planning and ideation, copywriting, short and long blog post writing -Write brief, powerful, and engaging copies to be syndicated in different social media and sales platforms -Manage Customer Service team and Demand & Supply department -Conduct weekly meetings to keep teams and projects aligned -Train and recalibrate members -Handle meetings for the client, communicate and coordinate with POCs -Write, implement, and update company SOPs -Handle recruitments, interview applicants, and provide interview analysis and selection -Website building, customizing, optimization -Search Engine Optimization (on-page, off-page and technical) Century Properties, Makati, Metro Manila | www.century-properties.com Marketing Associate, November 2018 to March 2019 -Able to clearly and effectively communicate with clients -Create unique ways for clients to discover and be interested in the properties -Possess good memorizing skills for the property details, loan terms, and contract prices -Compute quickly and correctly the contracts and loan terms TaskUs, Inc., Imus, Cavite | www.taskus.com Teammate (E-mail Support), April 19, 2018 to October 6, 2018 -Write professional e-mails to customers and be able to resolve the issue right away -Use and maximize the available tools to provide the best resolution -Be proficient in Google sheets, Forms, and other Google Apps in a fast paced working environment iQor, Dasmariñas City, Cavite | www.iqor.com Customer Service Representative (Agent Level), February to June 2016 -Possess good communication skills especially with American customers -Multitask, explain breakdowns of bills and manifest excellent customer rapport over the phone -Attend to customers’ complaints and get the resolution from advanced computer tools all at the same time -|- | https://sites.google.com/view/meet-maria/ Transcom Worldwide, Pasig City, Metro Manila | www.transcom.com Customer Service Representative (Trainee Level), May to August 2014 -Possess good communication skills especially with British customers -Help customers fix network issue problems over the phone with the help of advanced computer tools -Assist customers regarding packages, scheduled repairs and scheduled network installations TRAININGS AND SEMINARS Smart Social Course, Virtual Course from Smart Marketer Participant,- Pre-Employment Orientation Seminar, UPHSD, Las Piñas City Participant, February 28, 2012 1-Day Training: ARTravel and Tours, Inc., Madrigal Business Park, Alabang, Muntinlupa City On-the-job trainee, February 16, 2012 12th Young Entrepreneurs Convention, UP Diliman, Quezon City Participant, September 24, 2011 Third National Youth Business Camp, Teachers’ Camp, Baguio City 3rd Best Product Advertisement, November 11-13, 2010 SKILLS Tools: Zoho, Shopify, Amazon Seller Central, ManageByStats, Canva, Ubersuggest, SoStocked, ShipBob, Astoragehub, Freshdesk, Zendesk, Oracle, Google Apps, Excel, Zipify, Wordpress, Facebook Business Suite, Facebook Creator Studio, YouTube Studio, Adobe Photoshop, Cyberlink PowerDirector Spoken Languages: Filipino, English, Conversational Japanese EDUCATION University of the Philippines Diliman, College of Mass Communication Undergraduate, BA Broadcast Communication, A. Y. 2013 – 2014 University of Santo Tomas, College of Commerce Undergraduate, BS Business Administration Major in Financial Management, A.Y. 2012 - 2013