Maria Cristina Teves

MARIA CRISTINA TEVES VIRTUAL ASSISTANT SYSTEMS EXPERIENCE CONTACT ME AT https://bit.ly/macristinateves https://www.facebook.c om/xtinateves Maria Cristina Teves cristina.teves.ph@gmail. com Davao, Philippines 8000 SKILLS SUMMARY WORK EXPERIENCE Customer Support Representative Various Companies | January 2019 - present Responding to customer inquiries through various communication channels Processing orders and returns Troubleshooting technical issues Maintaining customer database Virtual Assistant Administrative Tasks Email Handling / Call Handling Research / Data Entry / Microsoft Excel Tasks Branch Head USSC / WESTERN UNION |- Virtual Assistant Administrative Tasks Email Management Data Entry Foreign Exchange Cashier Tech Savvy EDUCATION Bachelor of Science Business Administration Management Accounting Brokenshire College of Davao- Process, issue, and receive payments in multiple currencies for both Domestic and International Channels. Transact using Western Union POS integration with the ATS system Process, issue, and receive payments of Western Union Remittance (Domestic/International), 2GO Tickets, Airline Tickets (Domestic/International), Bayad Center, E-Load, Micro-Insurance, and other International Remittance/Fund Transfers. Monitoring the cash funds, requesting necessary funds to the assigned department. Making sure that the sales quota / target will be achieved or even surpass at the end of the day. Checking reports of day to day transactions and making sure it is in compliant with company’s audit standards. Directing all operational aspects including distribution, customer service, administration and sales. Manage staff, foster a positive environment and ensure customers satisfaction and proper branch operation. Customer Service Representative USSC / WESTERN UNION | 2009 - 2015 Process, issue, and receive payments in multiple currencies for both Domestic and International Channels. Transact using Western Union POS integration with the ATS system ·Multi-tasking to cater all the needs and offering all products to the customer such as processing airline tickets , Insurances, E-loads, Cash Cards, Money Changer ( Forex ) and Bayad Center. Processing various Western Union products and services for both Domestic and International transactions. Proper cash handling and accomplishing the required day to day and month to date targets/quota.