Maria Cristina Riva

MARIA CRISTINA RIVA Virtual Assistant Education (2010 -2014) Objectives To enhance my capability skills for the compliance of my client and to share my best practices and knowledge for the business. To share my experience in handling the concerns in a professional way while meeting the KPIs. Contact --427 Sampaguita St. Sampiruhan Calamba City, Laguna, Philippines 4027 Skills TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES BS Environmental Science Professional Experience (June 2015 - Sept. 2016) CUSTOMER SALES REPRESENTATIVE Expert Global Solutions Dealing with customers order and complaint Identifying and assessing customers needs to ensure their needs for service Assisting customers via phone, chat and email (Sept. 2018 - Jan. 2019) CUSTOMER SERVICE REPRESENTATIVE Teletech Take food orders from the customers, follow up for food deliveries and dealing with customers, riders or merchant complaints via phone, chat or email. (Feb. 2020 - Aug. 2021) Amazon Product Research MERCHANT CHAT SUPPORT - ECOMMERCE Chat Support Sutherland Global Services Problem-Solving Time Management Customer Service Assisting sellers regarding concerns for pickup follow up of orders, claims, billing questions, account management and troubleshooting. Email Support Data Entry Language (Nov. 2021 - Jan. 2023) CUSTOMER ADVOCATE - HC ACCOUNT Teletech English Greeting customers in a friendly, professional manner using Tagalog billing questions and claims concern. the suggested script. Ensure members concern regarding Assist customers with request for information, complaints, making appointments and resolving issue.