Maria Cristina R. Melgar
Blk 11 Lot 35 Villa Elena Subd., Brgy. Langkaan II, Dasmariñas, Cavite
Contact No. #-
E – Mail Address:-
Work Experiences:
Appointment Setter
Advance Lead Generation System
Contacts client to set an appointment for our affiliated companies that provides janitorial services all over US.
December 28, 2016 – Present
Freelance – home based
Resolution Supervisor
Sprint
Provides assistance to agents regarding their product related questions. Assists them in analyzing bills and accounts of our customers. Coaches agents immediately or after every call if necessary regarding their call flow, or what they should do next time they experience complicated concerns. Does call reviews for quality purposes, then provide reports for future evaluations or coaching sessions.
Handled agents under nesting, wherein I handled all statistical reports for agents under my team; did call reviews for evaluations and coaching sessions; provided floor support while agents are doing their phone time; conducted meetings for team stats or team huddles.
March, 2015 – May, 2016
iQor, Dasmariñas City, Cavite
Billing / Customer Service Representative
Sprint
Assists customers in their billing related concerns; Access accounts to check eligibility for payment arrangements, device upgrades, account add-on’s; Assess’ account for customers and provide suggestions or options on how they can lower their monthly phone expenses.
September, 2013 – March, 2015
iQor, Dasmariñas City, Cavite
Customer Service professional
Metropolitan Life Insurance
Accessing life insurance policies for policy owners and third party callers to check provisions, status, do updates, billing concerns, process surrender, loan and withdrawal requests, file a death claim, expedite pending/urgent issues to admin unit, offering other Metlife products to get a successful sales lead, etc.
June, 2012 – May, 2013
Sykes Asia, Ayala, Makati City
Customer care executive
Target Corporation
Ensuring First Call Resolution to clients. Making every call fast, fun, and friendly as what is implemented by the company. Doing password resets for our clients and walking them through in changing their passwords for their accounts.
June, 2010 – Dec., 2010
Vcustomer, Libis, Quezon City
Technical service Representative
Charter Communications
Providing information to customers regarding their internet service. Troubleshooting connection issues, verifying and updating account information, assisting customers with their e-mail and other charter service related concern. Strategic sales is also done, upgrades of current services and other charter LOB are highlighted.
Dec., 2009 – March, 2010
TELETECH Inc., Cainta,Rizal
Customer Care Professional
United Health Group
Providing benefit information of our clients to affiliated heath care providers in the United States. Analyzing and discussing claims information to these providers. Helping them resolve their unpaid claims by thorough researching, correct computation of claims, balancing payments, etc..
June, 2007 – Dec., 2009
TELETECH Inc., Cainta,Rizal
Service Crew
Jollibee – Pasig Market
Responsible of maintaining outstanding customer service, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets.
Sept., 2006 – Feb., 2007
Jollibee Food Corp., Pasig City
Data Encoder / Lay-outist
COLLME Prints to Copies
Encoding data for print outs such as resume, thesis, reports, minutes of meetings, questionnaires, examination papers, etc.. Doing Lay-out for invitations, souvenir tags, company ID’s, calling cards, and others.
April, 2006 – June, 2006
Dec., 2004 – June, 2005
Educational Background:
TertiaryAssociate in Hospitality Management
Pamantasan ng Lungsod ng Pasig
Year Graduated – March, 2007
Bachelor of Science in Hotel and Restaurant Management
ABE Internatinal College of Business and Economics
S.Y. 2003 – 2005
VocationalFinishing Course for Call Center Agents
PGMA Training for Work Scholarship
May, 2007
SecondaryFrancisco P. Felix Memorial National High School
S.Y. 1999 – 2003
PrimaryNational College of Business and Arts
S.Y. 1993 – 1999
Personal Information:
Age:29
Birth Date:Nov. 02, 1986
Birth Place:Rosario, Pasig City
Religion:Iglesia ni Cristo
Marital Status:Married
Spouse’s Name:Dennis Melgar
Skills:Computer Literate (MS Office, Adobe PageMaker, Internet)
Average English Communication Skills
I hereby certify that the above given information are true and correct up to the best of my knowledge and belief.
MAria Cristina R. Melgar
Applicant
