Maria Cristina U. Marcial
Personal Information
Nationality: Filipino
Age: 50
Place of Birth: Manila
Parents: Wilfredo G. Ucab and Zeny S. Ucab
Son: Justine Charles U. Marcial
Education
[-]St. Joseph’s CollegeE. Rodriguez Q.C.
Bachelor of Arts Major in Mass Communication
Professional experience
December 14, 2020 – March 18, 2021 TDCX
Customer Care Associate (Social Media Account)
LOB Project Like – Responsible in assisting clients in their Social Media accounts in terms of Advertising their Social media pages.
March 21, 2014 – December 7, 2020 SITEL PHILIPPINES
Customer Service Representative – Inbound
LOB Tiger Air Australia – Responsible in booking new flights for Customers and give assistance to Tiger Air Australia passengers
Customer Contact Associate – Technical Support
LOB Velocity account – Velocity Frequent Flyer is the frequent flyer loyalty program of Virgin Australia Airlines. Responsible in providing assistance to Velocity members on how they earn and redeem their points.
June 1, 2012 – December 18, 2013 NCO – CLEARWIRE
Team Manager
A collections account responsible in coaching and developing agents to provide excellent customer service and customer satisfaction while maintaining customers’ accounts active with Clearwire.
May 1, 2007 – May 2012 NCO – SPRINT INBOUND
Team Manager
Responsible in coaching, developing and training sales agents to provide Quality customer service and customer satisfaction. Monitoring sales calls are a major part of the responsibility to assure compliance with the sales process.
June 13, 2006 – April 31, 2007 NCO–SPRINT OUTBOUND
Sales Agent
Responsible in delivering quality sales and customer satisfaction
Feb 6, 2006 – March 30,2006 ESPRESSO DESIGN
Account Executive
Responsible in client servicing
Accounts handled:
ASCOF/ Altermed
Britanny
Crown Communities
Clara O’le
October 2005 – February 5, 2006 DM9 – Jayme Syfu
Account Executive
Responsible in client servicing
Accounts handled:
Tanduay/ Cossack Vodka/ Gin Kapitan
ASCOF/ Altermed
Khaos/ Inventionhaus
San – San Cosmetics
Hortaleza Professional
SMARTZED
February 7, 2005 – October 2005 Brandworks
Account Executive
Responsible in client servicing
Accounts handled:
Tanduay/ Cossack Vodka/ Gin Kapitan
ASCOF/ Altermed
Khaos/ Inventionhaus
Mc Cormick
Babyflo
Jardine Davies/ Pro-Axis
June 10,1997 – February 6, 2005
Mc George Food Industries
2nd Assistant Manager
Responsible in running the store’s daily operations without supervision of the Store Manager
Responsible in analyzing sales trend in a daily basis
Responsible in accomplishing the Daily Food Safety Checklist before store operation
Responsible in Customer Relations
Responsible in Food cost Analysis on a daily basis
May 24 – November 9,1996 Purefoods Corporation
Order taker / Encoder
Responsible in getting product orders from customers and Sales representatives
Responsible in encoding product orders to the computer
Additional professional activities
Leadership and Development Program
MS Excel Training – Level 1 - July 2007
Conducting Effective Pre-shift Meetings - May 2007
Leadership Styles – May 2007
Foundation Training Programs for Team Managers – May 2007
MS Outlook Training – May 2007
Intermediate Operations Course – October 2001
Serve Safe – August 22,2000
Business Meeting “Back to Basics” – March 20,2000
Regional Equipment Class – Grill and Fryers – 2000
Regional Equipment Class – HVAC and Ice Machine1999
Basic Operations Course- Feb.1998 (Hot Hamburger)
Back to Basics –1998
Back to Basics –1997
Awards received
Rank no.2 Top Team Manager in GM’s Cup Stank Rank Overall Score for the Month of February 2012 : 112.64%
Top Team on Gross Add Conversion Supervisor Overall score for Mid-Month of February 2012 : 128.75%
Top Quality Supervisor Defect Score of 7.81% - December of 2010
Top Gross Add Conversion for Inbound Supervisor – October 2010
Top Quality Supervisor Defect Score of 11.72% - 1st Quarter of 2010
Top Team on Accessory Take Rate – 27.25% - May- Quarter 2 Ace Winner Handset Sales Program - 2008
Basic Management Course (Dean’s Lister ) – November 2000
References
Mr. James Michael Estero
Sitel Philippines
27th Wynsum Corporate Plaza
F. Otigas J. Avenue Ortigas Express Center Pasig City 1600
Ms. Ayeen Benoza
Convergys Phils
6th floor ELJ Bldg. Mother Ignacia St.Quezon City
Ms. Cora Silayan - Senior Art Director
DDB Phils.
14th Floor Chatham Tower Bldg. Valero St. Makati City
