Curriculum Vitae
MARIA CRISTINA B. LECERIO
- tseena0123 -
Work Experience:
Customer Service Representative
Year(s) of Experience: 1year, 7 months
Tier 1 Process
Call handling (Receives inbound calls)
Perform outbound calls to travel partners (e.g. hotels, airline, car rental agency)
Create hotel and flight bookings, car rentals and other activities
Cancel, Change and Process Refund (within refund limit)
Tier 2 Process
Take over calls from Tier 1 agents
Receives complaints and difficult exchange process
Uses GDS system
Transfer calls to Tier 3 Department
Send email to vendors and requests from customers
College Instructor
Year(s) of Experience: 1year
Facilitate classes in a classroom setting
Make course syllabus, strategic plan, attendance sheet, and accomplishment report
Evaluate student’s classroom performance
Attends seminars and in-service training
Make research paper
Administrative Assistant
Year(s) of Experience: 1year
Outsourcing manpower
Calculating no. of hours rendered at work
Payroll
Evaluating employee’s performance
Process requirements for gov’s statutory benefits
Scheduling
OTHER SKILLS
Data Entry
Online Research
Microsoft Office/ Google Docs/ Google Sheets
Typist
QA Analyst
EDUCATIONAL BACKGROUND
Masters in Environmental ManagementMalay National High School (2009 – 2011)
University of St. La Salle – Bacolod CitySecondary Education
A.Y. 2018 – 2019 Motag, Malay, Aklan
Bachelor of Science in Environmental ScienceLumban Central School (2000 – 2006)
Aklan State University – Ibajay Campus Primary Education
A.Y. 2014 – 2015Lumban, Laguna
Cum Laude
CHARACTER REFERENCES
DR. EMILY M. ARANGOTEENGR. PAUL WELLEN OROSIO
Campus DirectorOIC – Chief, EIA Section
AKLAN STATE UNIVERSITYDENR – EMB
289 – 2181
NOLY VILLARUELENGR. TRESHA LYN LOZAÑES
Water Supply Operations ManagerFormer MENRO – LGU Malay
BORACAY ISLAND WATER COMPANY-
I hereby attest that the above information is true and correct to the best of my knowledge and understanding.
MARIA CRISTINA B. LECERIO
Signed
