Maria Cristina Garcia

MARIA CRISTINA S. Garcia Lot 5 Blk 6 Ph 6 Cherry St. Greenwoods Executive Village Cainta, Rizal, Philippines- •-Skype ID: gax3186 Objective To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development to help me achieve personal as well as organization goals. Key Qualifications ● Seven years' experience working in the BPO industry ● 1 year and 6 months working as a Virtual Assistant ● Competent at managing responsibilities in a high-volume atmosphere ● Skilled at interacting with customers of all socioeconomic backgrounds ● Hard worker, quick learner, and ability to assume responsibility Work Experience Evviva Sciences Part-time Virtual Assistant May 2015 – October 2016 I was doing freelance for this client before. I was tasked to do market research, skip tracing, customer service and article​ ​writing​. Crown Invest LLC Real Estate Virtual Assistant April 2015 - May 2016 I was responsible for property research, if there are any liens attached to the property and researching property values. I was also tasked to look for any Tax Sales per State in the US and calling treasurer's office inquiring for information about their tax sale. I was also responsible in maintaining emails and social networking sites of my client. Vcustomer Inc. Service Delivery Manager November 2013 - March 2014 I was responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving. Additionally, I was responsible for assisting the Shift manager with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs. Convergys Sales and Retention Specialist June 2013 - November 2013 We handle Inbound and Outbound calls, supporting customers in cancelling subscriptions, updating seat counts or licenses and walking customer through in purchasing Microsoft products. Hinduja Global Solutions Subject Matter Experts May 2009 - February 2012 Handled a Health Care account. Providing floor support, tasked to take inbound calls every day. Tasked to handle new hire training, product specifics. Listen to calls and managing scorecards of new hire agents once they were deployed on production. Convergys Collections Specialist Doing outbound calls, making payment arrangements for customers who have delinquents’ accounts. Teletech Technical Support Representative Worked as a Technical Support Representative for SBC global. Assisting customer on their internet connection issues. Education AB Psychology June 2002 - March 2006 Central Colleges of the Philippines