Maria Cristina Dumalos

Hello! I’m an Order Fulfillment Manager and Customer Service Representative professional with almost 6 years of experience supporting e-commerce operations, logistics coordination, and high-touch customer service.

I specialize in taking full ownership of client inquiries and complaints, investigating root causes, coordinating with internal teams, and implementing actionable solutions to prevent recurring issues. I also coach team leaders to meet KPIs, create SOPs, and optimize workflows for efficiency.

I enjoy streamlining operations while ensuring excellent client experiences. My strengths include problem-solving, clear communication, and process improvement. I am comfortable working across time zones, managing multiple priorities, and driving accountability across teams.