Maria Cristina Dumalos

With over 15 years of customer service experience and over 4 years in a remote work setup, I bring a strong background in delivering exceptional support across various platforms and industries. My career began in traditional customer service roles, where I honed my communication skills, developed a deep understanding of client needs, and cultivated a solution-oriented approach. Over time, I transitioned into operations management, where I led teams, conducted coaching sessions, set performance targets, and ensured consistent service quality and efficiency.

Working from home for the past four years has allowed me to excel in providing support through email and social media, handling customer inquiries with professionalism and empathy. My e-commerce experience includes order fulfillment and processing, inventory tracking, and managing customer journeys across platforms like Shopify, Amazon, Shopee, Lazada, and TikTok Shop. I am proficient in navigating these marketplaces and their respective fulfillment systems, which enables me to ensure smooth operations and timely deliveries.

My skill set also includes data analysis, which I use to identify trends, track performance, and recommend actionable improvements. I am highly proficient in Microsoft Office tools and Google Workspace (G Suite), allowing me to manage tasks, organize data, and collaborate effectively with teams and clients alike.

What sets me apart is my keen attention to detail and commitment to delivering results. I am resolution-driven, always aiming to provide quick and effective solutions while maintaining customer satisfaction. I thrive in collaborative environments where ideas are shared and challenges are tackled as a team. My task management skills ensure that deadlines are met, priorities are clear, and no detail is overlooked.

Throughout my career, I’ve consistently maintained high standards in client interaction, performance, and productivity. Whether working independently or as part of a team, I am motivated by achieving targets, improving processes, and contributing to the overall success of the business. I am excited to bring my experience and dedication to a role where I can continue to grow while making a meaningful impact.