Maria Cristina Carag

Maria Cristina Carag EDUCATION Colegio ng Lungsod ng Batangas- Associate degree ICT CUSTOMER SUPPORT / VIRTUAL ASSISTANT Focused in Communications, PC Hardware, Software troubleshooting/repair and Basic Programming PROFILE SUMMARY: I am a customer service associate with extensive experience in helping businesses through ensuring satisfactory customer assistance via all types of communication medium: email, chat, call. Comes in the package is my fair share of work background as a Social Media management and Email Marketing. EXPERIENCE CONTACT TASKUS - 2018 - 2021 Bolbok, Batangas City, Philippines Customer service representative - • Assisted customers of various campaigns: Petcare, Movie Ticketing, Online Grocery, General Merchandise E-commerce store • Handled product, order and billing inquiries, complaints SKILLS ETT DIGITAL / Eddy the teddy (WFH) Communication 2017 - 2018 90% Email marketing and social media moderation 90% • Managed social media pages ensuring active engagement of the page followers and increasing organic reach • Reached out to prospective clients promoting the services we offer Problem Solving Time Management 90% TELSTRA 2012 - 2017 Customer service representative • Provided exemplary customer assistance to the subscribers of Australia's No.1 telco • Collaborated with production staff on ensuring campaign metrics are being met