Maria Cortinas

I am a highly proactive and competitive person. I learn fast and stick to all the processes that I learn. I already had a remote client and it was THE best experience ever!

I've worked in projects for AT&T, DirectTV, Microsoft Xbox and Microsoft Partner Network being this last one a position that allowed me to develop my skills as customer service rep for the last 10 years. I did provide Tech Support for clients with DirectTV, AT&T, Verizon and Singular. Concierge services for Microsoft clients and Onboarding for a Start Up from San Francisco.

My experience has helped me to develop skills communicating with customers over the phone, email, chat and social media. I like providing excellent customer service, just the way I would like to receive it. I have experience working with Startups.

I have experience using tools as Microsoft CRM, Zendesk, Twilio, CTI, SalesForce, MS Office, LiveChat, Kana, Slack, etc.

I am open to offers, so you can take advantage of my knowledge and experience to raise your customers satisfaction!