Maria Consuelo D. Torres

MARIA CONSUELO TORRES -- “Gaining knowledge from any kind of roles and profession will still be contribution not only for professional growth but also for personal growth.” Blk 211 Lot 15, Flores St., Metrogate Ph2, Brgy. Loma De Gato, Marilao, Bulacan EDUCATION: College: Our Lady of Fatima University Field of Study: Accounting Technology School Year:- HARD SKILLS:  Microsoft Office Application Expert  Google Workspace Expert  Sap Business Application  Xero Accounting Application  Quickbooks Accounting Application  Slack Communication  Video Editing  Data Entry  Report Presentation  Public Writing  Public Communication  Project Management  Data Analysis  Accounting  Customer Handling  Business Communication  Map Navigation  Computer Technology  Photography  Marketing and Sales Skills  Salesforce Application  Twilio Flex Chat Support App  Chat GPT Application  Auditing Skills  Email Composition        2 years University Scholar 1st place in Department Logo Making Contest 3rd place in Spoken Poetry “Kwento sa bawat Kwenta” FAQtion “Fatima Accounting Quiz Revolution” (Participant) Junior Philippine Institute of Accountants (Member) Fatima Junior Philippine Institute of Accountants (Member) College of Business and Accountancy (Member) Highschool: Ebenezer Christian Academy Inc. School Year:-  Intramurals Volleyball Player  Intramurals Basketball Player  Cheerleading Competition (Lifter) Highschool: Colegio De San Pascual Baylon School Year:-           Consistent Honor Student 3 years Best in Conduct Awardee 1 year Best in Christian Living Awardee 2 years Book Lovers Club Awardee (Student Assistant) Technology and Livelihood Education Club (Member) Book Lovers Club (Vice President) Manga Drawing Conference (Participant) Robotics Activity Conference (Participant) Kundiman Song Contest (Participant) School Dance Contest (Participant) Elementary: National Power Corporation Elementary School School Year:-  1st Honorable Mention  1st Place Sanaysay Writing Contest (San Mateo Elementary School, Norzagaray Bulacan)  Editorial Writing Contest Participant (Norzagaray Elementary School)  Flower Arrangement and Beverage Making Contest Participant (Matias A. Fernando Memorial School) SOFT SKILLS:                      English Communication Problem Solving Emotional Intelligence Team Player Adaptability Critical Thinking Time Management Creativity Active Listening Multitasking Resourcefulness Dispute Resolution Organization Confidence Brainstorming Skills Diversity Awareness Disability Awareness Self Awareness Resilience Trainability Pressure Management INTERNSHIP:  Spelling Quiz Bee Participant (Norzagaray Elementary School)  Badminton Sport Contest (Norzagaray Elementary School) Work Experience: Company: TaskUs (Veho Logistics, US) Position: Customer Service Representative (Chat Support) Supima, Malhacan, Meycauayan, Bulacan From May 2023- June 2024 Recognition Received:  Fastest Response Time for Driver Concerns (Team Top 1)  Fastest Response Time for Customer Concerns (Team Top 1)  Fastest Response Time for Both Driver and Customer Concerns (Top 1 among all agents) Job Responsibilities:       Helping drivers to their navigational problems Helping customers about status of delivery Reporting damaged goods to client Providing resolutions to general issues of customers Rescheduling dates of delivery Assistance with driver’s pay and ratings Company: TaskUs (Chime Mobile Banking, US) Position Customer Service Representative (Email Support) Supima, Malhacan, Meycauayan, Bulacan From October 2021- May 2023 Job Responsibilities: Eight Life Trading Arkong Bato, Polo, Valenzuela City Year 2017 (180 hrs Internship) CONTACT REFERENCE:  Eugene Del Rosario Team Leader- Freelance VA -  Grachell Danao, CPA Audit Team Leader- State Auditor III -  Princess Olid-Manjares Team Leader- Concentrix -        Helping bank members with their closed/ compromised accounts Verification of customers identification before opening an account Providing Bank Statement when requested Providing resolutions with escalated concerns Providing resolutions with hacked accounts Mobile app navigation Maintaining good customer surveys Company: TaskUs (Chime Mobile Banking, US) Position Customer Service Representative (Voice Call Support) Supima, Malhacan, Meycauayan, Bulacan From June 2021- October 2021 Recognition Received:  2nd month Top 2 Agent  One of the Promoter Masters Job Responsibilities:  Assisting with General concerns of the bank members       Thorough explanation of resolutions to customers Directing escalations to right departments Tracking of transactions Update Account Information changes Mobile app navigation Maintaining good customer surveys Company: Concentrix (Virgin Media, UK) Position: Sales Advisor (Mobile Sales and PreInstallation/ Cancellation Department) Cyberpod 3, Centris, Quezon City From August 2019- May 2021 Job Responsibilities:  Handling concerns about pre-installation of services to the address  Selling mobile phones and mobile line services like simcard.  Matching service contract based on customer’s necessity  Placing orders and giving customer information about their orders  Supplying customers with mobile phone insurance  Communicating with the engineers about the installation of their services  Reporting unserviceable areas to be prioritized for telecommunication connections  Making sure that customer concerns about their subscription were addressed  Making sure a low percentage of cancellation rate Company: Concentrix (Virgin Media, UK) Position: Sales Advisor (Movers Department) Cyberpod 3, Centris, Quezon City From November 2018- August 2019 Job Responsibilities:  Checking locations if serviceable by the telecommunication service we offer  Reporting unserviceable areas to clients  Moving subscriptions from one address to another  Upselling customer’s subscription as requested  Placing orders correctly and giving information to customers for finalization  Addressing customer’s general queries Company: Hungry Treats Express Corp. Position: Accounting Assistant G. Araneta, Quezon City From May 2018- August 2018 Job Responsibilities:                 Daily making of purchase orders Communicating with suppliers for order clarification Journalizing transactions Updating Ledger for accurate reports Assisting supervisors with the business operation daily Making sure of stores dispute to be resolved within the day to secure business operation Ensuring that supplies delivered must be logged to the warehouse for tracking Doing inventory counts for accurate records Cost Evaluation and Forecasting Number of inventories in doing purchase orders Auditing the stores and reporting to business owner about the audit Collaboration with the supervisor and business owner about supply forecasting Preparing goods to be delivered from the warehouse to the stores Giving instructions to drivers for safekeeping of the goods while in transit and about the number of goods they need to deliver. Ensuring to supply each store correct number of goods for daily operations Recording Beginning and Ending Inventory from the stores for supply forecasting Communicating with the store supervisors to address store problems or any uncertainties within the stores