Maria Consuelo B. Soriano

Skills:

• Project management/workflow coordination
• Webpage content management
• Social media marketing and management
• Email management
• Online store management activities such as:
• answer customer service emails relating to product inquiry, order changes, refunds and exchanges, etc.

- issue refunds and coordinate returns

• resolve eBay cases and negative feedback
• send, locate and track packages
• check order status
• eBay product listing
• Order processing via Aliexpress and Shopify
• English teaching
• Customer Support
• Writing SEO-friendly product descriptions
• Backlink creation
• Document management
• General Virtual Assistant tasks
• Invoice management via Xero

Tools:

• Email management/Customer messaging platform – ReplyManager, Reamaze, HelpScout, FuseDesk, Intercom, InfusionSoft, SurveyMonkey, Clickfunnels, Freshdesk
• Team Communication – Skype, Slack, Zoom, Loom
• Project Management/Task Management – Trello, Asana, Wunderlist, Monday.com
• Social Media – Facebook, Instagram, Twitter, Buffer, Agorapulse,
• Online store management – eBay Resolution Center, Shipstation, Orderdesk, Aliexpress, Shopify
• Document management – Dropbox, Amazon S3, Airtable
• G Suite – Gmail, Calendar, Docs, Sheets, Slides, Drive, Hangouts
• Application User Management – Buildfire, Attendify
• Transcript editing – Temi.com, Rev.com
• Accounting Software - Xero