Maria Concepcion Silaya

I am an Operations Manager, Administrative Support Specialist, and Customer Service Professional with over 11 years of remote experience supporting businesses across logistics, healthcare, e-commerce, home services, and law firms. I specialize in operations coordination, customer support, scheduling, documentation, and process management, consistently delivering reliable, detail-oriented, and organized support.Throughout my career, I have managed day-to-day operations, handled client communication, streamlined internal workflows, and provided accurate administrative assistance for growing teams. I’ve supported companies using tools such as Google Workspace, QuickBooks, Zendesk, Freshdesk, MyCase, Shiftboard, and internal dispatch/scheduling systems.My expertise includes:Operations management: schedules, workflows, vendor coordination, invoicing, dispatch, and daily reportsCustomer service: email support, call support, issue resolution, logistics coordination, order trackingAdministrative support: data entry, documentation, record management, scheduling, and CRM updatesLaw firm support: intake, conflict checks, legal document preparation, hearings schedulingHealthcare scheduling: coordinating nurse shifts and managing facility staffing requestsE-commerce support: tracking shipments, resolving fulfillment issues, and communicating with suppliersMulti-industry adaptability: ticketing support, sports coaching admin, restoration & insurance coordinationI thrive in fast-paced environments, learn new systems quickly, and maintain a high level of professionalism, empathy, and accuracy. My goal is always to make operations smoother, communication clearer, and client experience better—while supporting teams with dedication and integrity.