Maria Concepcion Barrican

 I am a Seasoned Customer Experience and Service Representative with almost a decade experience of working in the outsourcing and offshoring industry. Highly skilled in Administration and People Management, English as a Second Language, Sales, Customer Service, Salesforce and Customer Relationship Management (CRM). Passionate and enthusiastic professional that works and partners well with other team members. I am also experienced as a Subject Matter Expert , I am a "go to" person in the department for questions and problems within the area of expertise, I supervised newly on-boarded trainees in my previous accounts such as Vodafone Care Australia , T- Mobile for Business and Team Global Express program,I also works with supervisor and other involved leaders to address employee performance gaps, and I also take escalations calls as a Service Recovery Expert for a positive 

customer experience.