Maria Claire Cecille M. Morales

MARIA CLAIRE CECILLE MORALES HEALTHCARE VIRTUAL ASSISTANT EDUCATION DLS-STI COLLEGE-| Bachelor of Science in Nursing ABOUT ME EXPERIENCE A registered nurse with extensive knowledge and skills as a healthcare virtual assistant. A trained ESL Teacher with a licensed TEFL Certificate. Expert in customer service and writing. November 2020- May 2023 SKILLS ESL Teacher HMO Customer Care Representative EHR- eClinicalWorks, Aprima, EMD, Kareo, Azalea Ring Central Google Sheet Expert Social Media Enthusiast US Healthcare Documentation Pubmed/Clinical Trials Data Researcher Content Writer Creative Writing August 2018- January 2022 WELL CLINIC HEALTHCARE VIRTUAL ASSISTANT 1. Prioritize Fax sorting and assign in different clinic settings. 2. Prescription Refills and Script writing 3. Telemedicine assistant. 4. Serve as an assistant to physical therapist clinic in scheduling, documents and plan of care followup request in line with Medicare. 5. US Healthcare Insurance Background/ Insurance Verification, prior authorization. 6. Customer Service Representative, cold calling 7. Chart Preparation and Audit 8. Medical Billing and payroll. APPEN ADS QUALITY RATER 1.Rate relevance of ads, videos to a specific topic. 2.Use of srt tool of such tasks. CONSULT WITH MD PATIENT CARE COORDINATOR August 2018- October 2020 September 2016- June 2018 1. Coordinate communication between patients, family members, medical and administrative staff. 2. Assist elderly patients regarding after home visits by the clinician over the phone. 3. Administrative tasks that includes fax filling and assessment, patient encounter documentation, medical records request, phone handling and triaging. 4. US Healthcare, insurance verification, prior authorization through CoverMymeds and submitting appeals (DME Equipment and Medication) 5. EMR data entry, patient scheduling for clinic encounter and clinician scheduling for home visit with elderly patients. 6. Medical content writing for marketing purposes. OPTUM RX PHARMACY TECH CLERK 1. Verification of member's insurance correlating with their medication coverage. 2. Receive prescription or refill requests and to check if it is adheres to their appropriate diagnosis and certain guidelines of Medicare Part D. 3. Assist doctor, members and pharmacies for the prior authorization of medicines. SAN MATEO HEALTH OFFICE PATIENT CARE COORDINATOR January 2012- September 2016 1. Direct studies to investigate human or animal disease, preventive methods, and treatments for disease. 2. Monitor and report incidents of infectious diseases to local and state health agencies. 3. Identify and analyze public health issues related to foodborne parasitic diseases and their impact on public policies or scientific studies or surveys. 4. Strategize, administer and evaluate health safety standards and programs to improve public health, conferring with health department, industry personnel, physicians and others. 5. Consult with and advise physicians, educators, researchers, government health officials and others regarding medical applications of sciences, such as physics, biology, and chemistry. 6. Standardize drug dosages, methods of immunization, and procedures for manufacture of drugs and medicinal compounds.