Maria Christina T. Razon

MARIA CHRISTINA T. RAZON B38 L2 Brgy. Sto. Niño II Dasmariñas,Cavite Contact Nos.:- E-mail Address- EDUCATIONAL BACKGROUND De La Salle University-Dasmariñas Bachelor of Arts in Communication Batch- SKILLS Lean Six Sigma Certified Collections background, trainings and experience. Technical support background (HP and AT&T) Customer Service experience with US,UK and Australian account. Australian Account for Utilities Team Lead (AGL) Telco Account Team Lead (T-Mobile) Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed Listen to team members' feedback Manage the flow of day-to-day operations English communication skills in verbal and written communication. English tutorial skills. Computer literate.(Word Processing; Spreadsheets; Basic Browsers; MS Office) Interpersonal skills and able to build positive relationship to others. Pro-active. ACHIEVEMENTS 2004- March 2008:Municipality of Dasmariñas, Academic Scholarship Grantee-:Communication Arts Department Dean’s List Best in Education in National Service Training Program EXPERIENCE Iqor Cavite Dasmariñas,Cavite Role:Team Lead Industry:Call Center / IT-Enabled Services / BPO Specialization:Collections (Telco) Position Level:Experienced employee from April 2018 to present Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Building relationship with the team in managing all the KPIs and targets. TATA Consultancy | The Fort, Taguig Role:Team Lead Industry:Call Center / IT-Enabled Services / BPO Specialization:Collections (Australian Utility) Position Level:Experienced employee from October 2013 to Apiril 2018 Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments with regards to their Australian Power and Natural Gas supply. Genpact (GE Money Retail Bank) | Muntinlupa,Alabang Role: Process Associate Industry:Call Center / IT-Enabled Services / BPO Specialization:Collections Position Level:2 Years and 2 months experienced employee ( August 2011 – October 2013 ) Advise customers of default consequences and debt repayment policies.Collect payments and post to accounts.Reach out to customers with unpaid debt and attempt to collect from them. Teletech| Bacoor Role:Technical Support Associate Industry: Call Center / IT-Enabled Services / BPO Specialization:Technical Support Position Level: 1 year and 3 months experienced employee ( Mar 2009 –June 2010 ) Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;Diagnose and resolve technical hardware and software issues involving internet connectivity. Private English Tutor | Dasmariñas,Cavite Role:Private English Tutor for Korean students. Position Level: 3 years experienced working student as teacher ( June 2006–July 2008 ) Planning, preparing and delivering lessons to a range of age groups and classes. Preparing and setting tests, examination papers and exercises.Marking and providing appropriate feedback on oral and written work. REFERENCE Maria Lourdess Tañala-Pedraya Credit manager-