A highly accomplished professional with 14 years of extensive experience in business process outsourcing (BPO) covering roles from a being Web Administrator to Operations Manager serving different world areas such as North America, Asia Pacific, Europe and Middle East and Africa. Non-BPO experience includes 1.5 years as a programmer in a manufacturing firm, 3years as a teaching faculty and 5 years as a food business owner. All these experiences have enabled me to be an asset in the organizations I’ve worked for specializing in operations management, customer service management, training and development, relationship building, and project management. Possess strong team leadership, motivational and coaching skills. I am very invested in everything I do and would often identify things that I can help improve and optimize using my analytical skills and attention to detail.