MARIA CHRISTINA DE
GUZMAN
C U S T O M E R S E R V I C E | V I R T U A L
A S S I S T A N T
PROFILE
CONTACT
--om
Aringay, La Union,
Philippines
EDUCATION
2009
DEPARTMENT OF
EDDUCATION
Alternative Learning System-
DTI-COURSERA
DTI La Union Expected in
January 2025
Completed Coursework:
Technical Support
Fundamentals, 2024
Completed Coursework:
The Bits and Bytes of
Computer Networking,-
TESDA
Completed Coursework:
SMART Android Mobile Apps
Development for Beginners,
2023
Dependable professional with experience providing administrative,
organizational and customer service support in virtual environments. Proficient
in MS Office, G Suite, Slack and other productivity tools. Possess strong
communication and problem-solving skills with time management expertise to
consistently meet objectives.
WORK EXPERIENCE
Stilz digital Fantasy
Photographer / Graphic Artist
JAN 2010- MAR 2013
Assisted in the preparation of pictorials and events for special
occasions
Conducted regular audits of graphic designing
Designing photos for wedding albums, School Identification cards,
School yearbooks etc.
Edited, toned, captioned, and uploaded photographs for publication.
Digitally edited photos to enhance appearance.
Colorado Photo
Photographer / Graphic Artist
MAR 2015- MAY 2016
Assisted in the preparation of pictorials and events for special
occasions
Conducted regular audits of graphic designing
Collaborated with different artists with the said field for
documentations for different special events.
Edited, toned, captioned, and uploaded photographs for publication.
Digitally edited photos to enhance appearance.
24seven Jobs Incorporated
Staff Accountant
JUN 2017-JAN 2018
Handled accounting management and reports for the finance of the
company
Maintained accurate and up-to-date records of financial transactions
and documentation.
Streamlined month-end close procedures for increased efficiency and
reduced errors.
Identified process improvements through regular review of financial
statements and reconciliations.
24seven Jobs Incorporated
Talent Acquisitionist / Admin
JUN 2017-JAN 2018
Responsible for sourcing, attracting, interviewing, hiring and
onboarding employees, all while factoring in the long-term goals of an
organization
Conducted regular audits of leads not limited to high priority clients
Developing hiring strategies, leading employment branding initiatives,
sourcing candidates, conducting recruitment processes, and ensuring
positive candidate experiences.
Collaborated with agency team members to develop innovative
approaches for showcasing talent in a competitive market.
MARIA CHRISTINA DE
GUZMAN
C U S T O M E R S E R V I C E | V I R T U A L
A S S I S T A N T
SKILLS
Leadership
Communication
WORK EXPERIENCE
Alorica Centris
Technical Support Representative
Assisted technical concerns for international customers
Conducted troubleshooting for internet, landline and cable service
Collaborated with different customer support agents in the said field
to solve customer concerns with high satisfaction
Performed and answered queries for international inbound calls.
Creativity
Teamwork
Organized
Photo editing
Adobe Photoshop
Client Relations
VXI Global Holdings
Customer Technical Support
Meeting Scheduling
Basic Graphic Design
Spreadsheet Management
Customer Service
Microsoft Office
Data Entry
FEB 2022-OCT 2022
Collaborated with different customer support agents in the said field
to solve customer concerns with high satisfaction
Responded to customer technical support inquiries and complaints
via phone and email, addressing needs in real-time and proactively
anticipating future product concerns.
Coordinated sales efforts with other departments, such as customer
service and technical support, to ensure seamless client experiences
from initial contact through product delivery.
Calendar Management
Multitasking
NOV 2021-FEB 2022
TaskUs La Union
Customer Service Associate
DEC 2022-JUN 2023
Handled International inbound calls and assisted customers with their
queries with their delivery
Answered inbound call queries for technical difficulties assistance
Assisted customers with their queries about their personal account
and billing.
Handled customer complaints professionally, resulting in satisfactory
outcomes and positive feedback.
Responded to customer calls and emails to answer questions about
products and services.
REFERENCE
Angeli Marie Padilla
Rudolf Allen Nisperos
TaskUs | Team mate
TaskUs | Operations Manager
Phone:
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Phone:
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Email :
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Email :
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