Maria Chinazor Uzoma

MARIA UZOMA Lagos, Nigeria| --https://www.linkedin.com/in/maria-chinazor-uzoma/ EXECUTIVE SUMMARY Experienced virtual assistant and project manager with demonstrated expertise across diverse sectors like digital marketing, BPO, Publishing, and Real Estate. With 4 years of combined experience in administrative assistance, sales, and PRINCE2 project execution, I leverage various tools and CRMs to ensure seamless operations. Strong organisational skills, client relationship management, and commitment to quality projects drive my success in administrative assistance, planning, monitoring, and IT project execution. SKILLS ● Administrative Assistance: Email & Calendar management, Hotel reservation & bookings, Meeting minutes, Proofreading. ● Project Management: Familiar with Agile, PRINCE2 & Waterfall methodologies ● Social Media Management: Hootsuite, Buffer, HubSpot ● CRM Management: Trello, Asana, Jira, Monday.com, ClickUp, Notion ● Property Management: AIRBNB, VRBO, Guesty, Hostaway, Hospitable, Zillow, Airdna ● Process Management: Project plan, Stakeholder management, Project schedule, End-to-End documentation, Workflow ● Automation & System Integration: HubSpot, Slack, ClickUp, Asana, To-Doist, Workflow Automation ● Planning and Monitoring: Critical path, Work schedule, Variations management ● IT: Microsoft Office, Google Workspace Tools, MS Project, AI Tools ● Community Management: Upcoach, Facebook & Instagram social media management ● Lead Generation: Telesales, Direct Messaging, Appointment Setting WORK EXPERIENCE Client Care and Community Manager September 2023 - Present The Asset Path - Fuente Álamo de Murcia, Spain (Remote) ● Led and managed an anthology of business book authors in a community on Upcoach, fostering collaboration and increasing engagement by 80% ● Conducted thorough research on diverse topics relevant to the Author’s Community, providing valuable insights and resources. ● Managed LinkedIn outreach and onboarding for new clients, ensuring a smooth transition into the community. ● Edited and proofread authors' original manuscripts, ensuring high-quality content through meticulous grammar correction and document modification ● Coordinated book launches, book events, podcasts, and live events, efficiently organising calendar bookings and guest lists. ● Managed the onboarding process for new clients, successfully logging their details on Trello and overseeing every production stage up to publication. ● Drafted and implemented a standard operating procedure (SOP) to streamline the management of weekly LinkedIn events for business book authors, leading to consistent branding and effective promotion strategies. Operation Manager January 2021 - June 2023 Service Reply - Nevada, United States (Remote) ● Optimized workflows in ClickUp and Podio, streamlining task assignments and improving project efficiency by 30%. ● Integrated HubSpot with Slack, Asana, To-Doist, and ClickUp, automating 25% of routine tasks and improving cross-platform collaboration. ● Managed ClickUp task assignments, monitored progress, and ensured deadlines were consistently met. ● ● Created performance dashboards, providing data insights that supported strategic decision-making. Trained team members on using SOPs and understanding automation workflows, ensuring smooth adoption of new processes and reducing manual work by 25%. AIRBNB Virtual Assistant Ingrid’s Place - Austin, United States (Remote) February 2023 – July 2023 ● Managed guest communication through various channels, including email, messaging platforms, and phone calls, ensuring prompt responses to inquiries, booking requests, and guest feedback to maintain high satisfaction levels and positive reviews ● Created and implemented workflow systems for cleaners and handymen, outlining responsibilities, scheduling routines, and quality control measures to ensure timely and thorough property maintenance and repairs ● Synchronised calendars between Airbnb and Vrbo, employing advanced integration methods to prevent double bookings and optimise occupancy rates seamlessly. ● Developed SOP for various tasks including but not limited to managing client invoices, reconciling accounts, managing reimbursements, facilitating smooth operations and minimising errors. Virtual Assistant January 2023 - May 2023 Fluence Digital- Utah, United States of America (Remote) ● Provided administrative assistance to the president, scheduling meetings with service providers, taking meeting minutes and responding to incoming inquiries about our services. ● Drafted reports and newsletters for the lead generation program, improving communication between departments. ● Managed a team of 6 lead generation specialists, overseeing daily operations and meeting quotas. ● Developed SOPs for expense tracking, ensuring accurate record-keeping and compliance with financial guidelines. Lead Generation Specialist December 2022 - April 2023 Omni-Media - Sussex, United Kingdom (Remote) ● Conducted market research to identify the target audience, industries, and market segments that align with the digital marketing services provided by the company. Developed strategies to reach the target audience effectively. ● Identified and generated qualified agency leads using social media channels including LinkedIn, Facebook, and Instagram. ● Daily updating leads database on Excel sheets, including last contacted dates and follow-up details. ● Contacting at least 60 new leads daily, preferring solutions to their challenges in handling E-commerce business. Virtual Executive Assistant June 2022 - January 2023 Spyte Digital Media- KwaZulu-Natal, South Africa (Remote) ● Handled incoming calls and emails, responded to queries, organised email inboxes and managed the president’s calendar. ● Managed scheduling and appointments, ensuring smooth events and no meeting overlaps. ● Managed travel arrangements including bookings, reservations, and itinerary creation, making travel hassle-free for the president. Customer Service Representative January 2020 - February 2022 Stratford Homes - Imo State, Nigeria ● Successfully managed guests' information using Cloud bed software, including check-in, guest records and billing with 100% accuracy. ● Successfully handled the company’s email campaigns and social media presence. ● Handled 100+ phone calls successfully daily, with a 90% customer success score rate for 2 years. INTERESTS Reading Networking Research LANGUAGES English- Full Professional proficiency EDUCATION University of Nigeria, Nsukka – Enugu, Nigeria BSc, Microbiology. August 2015 – September 2019