Maria Charmaine Demerin

MARIA CHARMAINE DEMERIN VIRTUAL ASSISTANT ROCK STAR EXECUTIVE SUMMARY EMPLOYMENT HISTORY I am a professional Customer Service Representative with over 6 years experience in handling multinational clients. My unique professional experience s tems from years of providing excellent customer sup port, creative problem solving and building customer loyalty. Outbound Sales Specialists REACH ME AT: Technical Support Specialist Mobile/Whatsapp: - Email Address:-Skype ID: aireemisha www.facebook.com/charmainedemerin San Jose del Monte City Bulacan 3023 Philippines - Serves as a Customer Support thru Phone -Answer and assist customer with their internet and phone issue - Make sure customers concerns are all assisted SKILLS DATA RESEARCH DATA ENTRY ADMIN SUPPORT LEAD GENERATION EMAIL MANAGEMENT PROPERTY LISTING CUSTOMER SERVICE SUPPORT TECHNICAL SUPPORT CHAT SUPPORT REPRESENTATIVE TOOLS OFFICE 365 OUTLOOK TRELLO SLACK G SUITE DROPBOX MICROSOFT OFFICE TOOLS FRONTAPP YODEL.IO AIRCALL TRAVO TOKEET WISHBOX XENCALL HUBSPOT ACADEMIC HISTORY Bulacan Polytechnic College Contact Center Management -Consistent School Scholar San Jose del Monte National High School School Year 2006 Pacifichub Corporation July 2011 - August 2013 - Call business leads from US and offer a 30 day trial of the service -Make sure that all the details about the program has been delivered to the lead effectively Teleperformance Philippines November 2015 - February 2018 Executive Assistant Geeks Online Pty Ltd February 2018 - May 2018 - Worked closely with the CEO -Act as a main point of contact between Clients and CEO -Developed strategies to get the tasks done efficiently and timely -Assist CEO with activities, resources, and information to keep processes running smoothly - Email Managament Virtual Assistant The Zen Living Pty Ltd May 2018 - Aug 2018 -Worked closely with the CEO. -Act as the back end administrator of the hosting business. -Making sure that the listings are properly advertised. Chat and Inbound/Outbound Customer Service Champion SnapTravel Aug 2018 - January 2019 -Making sure that the upcoming chats and calls are properly answered. - Making sure that the reservation or booking are listed in the hotel if not it needs to be escalated to the hotel or to the mutual partners. Appointment Setter January 2019- June 2019 - Call business leads from US to set an online appoitnment with our agents. Virtual Assistant (Part time) TopHouse UK (Vacation Rental Business) March 2019 - July 2019 -Worked closely with the CEO. -Act as the back end administrator of the hosting business. -Making sure that the listings are properly advertised. -Admin tasks support.