Maria Cecilia Ynte Dela Isla

Maria Cecilia Ynte Dela Isla Business Data Analyst | System Analyst | Application Support Specialist-| - | - Professional Summary: Detail-oriented IT professional with over 20+ years of experience in the IT industry, specializing in business analysis, system analysis, and data analysis. Proven track record in delivering digital transformation initiatives, system modernization, cloud migration, API integration, and business process improvement across enterprise and governmentrelated projects. Skilled in bridging business and IT teams by translating complex business requirements into datadriven insights and functional solutions. Experienced in requirements gathering, stakeholder management, UAT coordination, testing, and data validation using SQL queries and Excel-based data analysis (including pivot tables and reporting). Demonstrates strong analytical thinking and problem-solving abilities, with hands-on experience in interpreting data to support decision-making, optimize processes, and enhance system performance. Recognized for effective cross-functional collaboration and the successful delivery of scalable, user-focused applications. Core Competencies • • • • • Business Analysis & Requirements Gathering Data Analysis & Data Investigation System Analysis & Solution Design Root Cause Analysis & Problem Solving Stakeholder Management & Cross-functional Collaboration • • • • Data Quality Management & Data Validation Process Improvement & Operational Efficiency UAT Coordination & Testing Support Agile, Waterfall & ITIL Methodologies Technical Skills: Databases & Querying: SQL, PostgreSQL, Oracle, DB2 Data Analytics & Reporting: Microsoft Excel (Pivot Tables, Reporting), Power BI, SAS Programming & Scripting: JavaScript, Unix, Linux Cloud & Integration: AWS, Web Services, API, JSON Reporting Tools: Jasper Reports, Crystal Reports Enterprise Systems: PeopleSoft, COBOL, Mainframe Systems Tools & Platforms: JIRA, SharePoint, ServiceNow Automation & AI: n8n, AI Automation Tools Professional Experience: BUSINESS DATA ANALYST NCS Group, Singapore May 2015 to Mar 2026 Client: Ministry of Education Singapore (HQ) Student Hub Application • Led and supported multiple initiatives for the Student Hub intranet application, including cloud migration, digital transformation, system modernization, and API integration. • Supported the migration of the Student Hub application to the government cloud platform, ensuring compliance with cloud architecture standards, security requirements, and system integration dependencies. • Delivered major service requests aimed at modernizing the Student Hub intranet platform, improving usability, system performance, and operational efficiency for internal users. • Maintained and supported integrated APIs between multiple enterprise systems, ensuring seamless data exchange and system interoperability across internal platforms. • Led the preparation of Business Requirement Documents (BRD), functional specifications, and user stories, supporting Agile development cycles and sprint planning activities. • Facilitated requirement workshops and maintained communication with business stakeholders, project managers, and development teams. • Managed User Acceptance Testing (UAT) activities, including test planning, defect tracking, and coordination with users and technical teams to ensure successful system deployment. • Conducted data analysis and data investigation using SQL and Excel (pivot tables, data validation) to identify data anomalies, ensure data integrity, and maintain high data quality. Performed root cause analysis and data cleansing to resolve inconsistencies, supporting accurate reporting and business decisions. • Collaborated with stakeholders to translate data findings into actionable insights, driving process improvement and operational efficiency. • Led and mentored five Business Analyst in 3 major Service Requests BUSINESS ANALYST NCS Group, Singapore Sep 2012 to Dec 2014 Client: Ministry of Education Singapore (HQ) Student Hub Application • Participated in the technical refresh initiative to upgrade infrastructure components and application frameworks, improving system stability, maintainability, and performance • Participated in the preparation of Business Requirement Documents (BRD), functional specifications, and user stories, supporting Waterfall development cycles and sprint planning activities • • • Performed data analysis and investigation using SQL and Excel to identify data inconsistencies, ensure data accuracy, and maintain data cleanliness. Leveraged data insights to support root cause analysis, improve business processes, and enhance overall system and operational efficiency. Managed User Acceptance Testing (UAT) activities, including test planning, defect tracking, and coordination with users and technical teams to ensure successful system deployment. SYSTEM ANALYST / APPLICATION SUPPORT ANALYST Jobline Resources Pte Ltd, Singapore [Sub-contractor of NCS Group] Sep 2010 to Aug 2012 Client: Ministry of Education Singapore (HQ) Student Hub Application • Facilitated workshops, module training and maintained communication with business stakeholders, project managers, and development teams. • Provided root-cause analysis and solutions to all defects found in the system and provided technical analysis in the service request from users. • Performed system analysis and impact assessments for enhancements and fixes. Maintained system documentation and knowledge base in SharePoint. SYSTEM ANALYST / APPLICATION SUPPORT SPECIALIST Jeevo Solutions Pte Ltd, Singapore [Sub-contractor of NCS Group] Sep 2008 to Aug 2010 Client: Ministry of Education Singapore (HQ) Student Hub Application • Performed reverse engineering to convert legacy system into an Intranet based application and supported system maintenance to ensure application stability. • Translated undocumented functionalities into new requirements for the redesigned intranet-based solution. • Provided L2/L3 application support and investigated production incidents and resolved complex system issues. SENIOR SOFTWARE ENGINEER UST Global Inc., Philippines Jan 2008 to Aug 2008 Client: Wellpoint Inc. USA (Multichannel Support Team supporting Billing, Claim and Membership System) • Monitor and support batch cycles for each test region and make sure that jobs are completed on time. • Performed root cause analysis and investigation of production issues. SENIOR SOFTWARE ENGINEER IT Managers Inc., Philippines Jun 2007 to Dec 2007 Client: Northwest Airlines USA (via Pointwest Technologies Inc.) • Participated in the data conversion project of Northwest Airlines Human Resource System • Performed analysis, coding, unit testing, integration testing, system testing, UAT and quality assurance PEOPLESOFT CONSULTANT Cevera Technology Resources, Philippines Feb 2005 to May 2007 Client: Safeway Philtech • Trained in PeopleSoft HRMS ver 8.0 to participate with different PeopleSoft projects for Safeway. Convert Legacy System into PeopleSoft HRMS Application and create different interfaces to integrate in the system. • Prepared functional & test specifications, and user training. Provide system maintenance and production support SYSTEM ANALYST / PROGRAMMER Computer Professional Inc., Philippines Nov 2004 to Feb 2005 • Assigned to Equitable PCI Bank in ITG Dept to develop and customize CICS and COBOL Batch application. Prepares Test Packages and conduct Regression Testing, System Integration Testing and UAT. Branded Lifestyle Inc., Philippines Nov 2003 to Nov 2004 • Assigned to customize Retail Pro application depends on the client requirements. Develop interfaces to integrate with the Retail Pro application. Provide maintenance and conduct training to users. Software Laboratories Inc., Philippines Jul 2002 to Dec 2002 • Assigned as Programmer to facilitate data conversion from INET to IPM format for One Card International Mastercard. Conduct functional testing and prepare test packages. IBM Solutions Delivery Inc., Philippines Nov 1997 to Feb 2001 • Assigned to various clients such as Accenture, Allied Bank, IBM Philippines as Programmer. Involved in the Y2K project to modify existing programs and perform component testing using Natural and COBOL. Provides production support and identify process improvements for the development team. Customize software for ATM machines and support the upgrade of ATM applications for Y2K compliant. Education: Bachelor’s Degree in Computer Science Philippine Christian University | 1993 – 1997 Character Reference: Available upon request