De Juan, Maria Cecilia R.
Contact information:
Email:-Mobile number: -
Address: No. 11 Fortitude St. SGR
Subdivision Catalunan Grande
Davao City 8000
Nationality: Filipino
Status: Married
AB Mass Communication
PERSONAL PROFILE:
I am a cheerful and ambitious person who loves challenges and explore new possibilities in life. A determined person who is eager to learn new things to further improve myself. Furthermore, I am an open-minded person willing to be trained. I find it easy to adapt to any situation or environment since I love working with others to achieve a certain objective on time and with excellence.
TRAININGS ATTENDED:
Basic Communication Skills – June 2009
Basic Call Center Training - March 2011
Coaching Techniques - January 2016
Leadership Training – February 2016
KEY SKILLS
Retention specialist
Outbound/ Inbound expert
Customer service expert
Cold calling
Data Entry
Email Support
Fluent in English
CAREER HISTORY
Survey Sampling International (Formerly Opinionology/ Western Wats Davao)
Market Researcher – March 19, 2010 – Oct. 2013
4th Floor NCCC Mall, Davao City, Philippines
Responsibilities:
Collects data on respondent’s demographics, preferences needs and buying habits to identify potential markets and factors affecting product demand.
Compile, record and code results and data interview or surveys.
Conducting political surveys
Conducting surveys for B2B (Business to Business) to know their company IT set up.
OFFSOURCING PHILIPPINES
Position: TEAM LEADER – November 26, 2013 – June 16, 2016
JUSTFAB.COM - Dec.15, 2013 – March 31, 2015
SHOEDAZZLE.COM - June 25, 2015 – June 16, 2016
Responsibilities: Ensuring that agents are motivated and ready to perform their duties to the best of their abilities. Monitor live calls to make sure that it is in line with the company’s guidelines.
Duties:
Motivating the team to achieve high standards and KPI targets.
Dealing with and resolving problems and issues which arise.
Mentoring agents.
Monitoring & reporting on standards & performance targets.
Doing weekly team meetings, focussing on targets & achievements.
Praise team members and creates a positive working environment.
Ensuring all administrative and updated correctly.
Providing prompt and accurate information on individual performance.
SKILLS AND COMPETENCIES
Proven ability to manage through others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with work colleagues.
Able to prioritise tasks and workloads in order of importance.
Track record of delivering results with deadlines.
ONERENT PROPERTY MANAGEMENT
Appointment Associate (Sept.12, 2017 – September 30, 2017)
Handles Outbound and Inbound calls
Email support
Chat support
Cold calling
Leasing Associate – (October 1, 2017 – February 28, 2019)
Owner’s main point of contact, provides weekly updates on his property including number of prospects that viewed the online listing and number of attendees that view the property and applications sent.
Provides comparable reports to the owner to determine status of the property if it’s within market range.
Notifies owner and feedback.
Endorse applications
Character Reference:
Mrs. Jennifer Acalista- Batu
Floor Manager, OFFSOURCING Philippines
Mobile: -
Email:-
Mr. Nick Isnani
Team Leader, Onerent Property Management
Mobile: -
