Maria Cecilia C Fermin

Maria Cecilia C Fermin ADMIN ASSISTANT/CUSTOMER SERVICE Homebased Experience Executive Profile Admin Assistant/Customer Service Email Support StartLocal Australia LLC November 16 2009 to December 10 2018 A hardworking, skilled and experienced administrative assistant supporting companies' daily operational and administrative functions (officebased and homebased), with a broad range of expertise in administration, office organization and customer service. - Handles the main StartLocal Australia directory, StartLocal India directory and Home Services Engine (US directory) websites. - Approving/validating the following: new submission of business, all the changes and claims made by LinkOwners. - Customer service/email support using Zendesk and Freshdesk. - Data entry, web research and updates business listings on the directory site Skills • • • • • • • Administrative Tasks Customer service/Email Support Data Entry (Offline and Online) Software Testing Lead Research Data Mining Web Research Contact me at: Address: 1752B Jesus St., Angeles City Pampanga, 2009 Philippines Email:-Phone: - Skype: maricel.fermin Facebook: www.facebook.com/maricel.fermin.5 Education Background Polytechnic University of the Philippines Bachelor in Business Education (1985 to 1989) Mandaluyong High School- Executive Admin Assistant GoPhilippines.Net March 27, 2004 to July 2012 (BuildPage Inc., Las Vegas - Parent Company) -Customer service responsibilities includes answering inbound & doing outbound calls, answering customer emails regarding their queries, problems on projects and resolving customer problems. -Handles proofreading, online and offline data entry projects to name a few: a) Medical Billing (offline) b) www.gophilippines.net (in-charge of news & other features updates) c) www.butitsfree.com (in-charge of web bugs checking, research & data entry) d) www.sapmaninc.com (in-charge of encoding of product contents) e) www.bemote.tv (created & activated sample profiles) -Incharge of softwares and program testing, prepares bug reports and coordinates with programmers for bug fixing. Checks on the programmers and designers finished work based on their daily accomplishment reports. - Distributes projects to the incharge employee and follow up on the given project. -Prepares program and software documentation when requested. -Managing the ongoing tasks necessary to maintain the local office. -Incharge of keeping appropriate records such as employees' profiles. Managed office payables, expenses, prepares payroll and computation of employee benefits. -Updates the CEO on the on-going projects thru status reports.