Maria Camille Lim

MARIA CAMILLE ABOUT ME CONTACT - I'm currently employed as a Subject Matter Expert in a BPO company, and I'm looking to shift my career as a freelancer. I have more than 3 years of chat and email support experience. WORK EXPERIENCE Subject Matter Expert -Angeles City, Pampanga, Philippines SKILLS & TOOLS PROFICIENCY Customer Service/Technical Support G Suite/Google Workspace Zendesk TopData Global I.T. Solutions 6/2021 - 2022 (Present) Providing support to agents/TSRs by responding professionally and promptly to their needs. Handling email/chat that needs to be escalated. Answers Facebook, Twitter, and Instagram direct messages and public mentions. Answers Google Play Store, App Store, and Trustpilot reviews. Technical Support Analyst Freelancing at Upwork (Part-time) 02/2022 - 06/2022 Handling emails, chats, and inquiries via Zendesk and Discord. Creates knowledge-based guides and articles. Sprout Social Technical Support Representative (chat & emails) App Store, Goole Play Store, Trustpilot service reviews TopData Global I.T. Solutions JIRA Slack, Ryver, Discord 12/2018 - 6/2021 Handling emails and chats via Zendesk and SnapEngage. Performs remote sessions via LogMeIn. Notion Admin Staff MS Office General De Jesus College Registrar's Office LogMeIn 05/2017 - 11/2018 Time management & Multitasking Strong communication skills LANGUAGE SKILLS English Tagalog/Filipino Handling school records such as certificates, diplomas, and transcripts of records. EDUCATION Bachelor of Science in Information Technology General De Jesus College - Diploma in Information Technology AIE International Gapan Campus-