Maria Jose Buitrago Cardona
calle 37B sur #27e-53
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Medellín, Colombia
PROFESIONAL PROFILE
Bachelor in international business with (C1) level in english. Three year experience with strategic
planning, customer experience, retention and loyalty program, project management, growth strategies.
Result oriented person, with high leaderships skill, creativity and team work. Knowledge of tools such as
CRM (Zoho and salesforce) adobe illustrator.
WORK EXPERIENCE
LUMEN
APRIL 2022 -JULY 2023
MANAGER ASISTANT
Responsibility
Create and Implement new strategies of growth in a family business.
Achievements
Developing and creating a new inbound strategy, increasing online leads by 50%
Creating a loyalty program for old customers, increasing by 10% the anual ticket
Making follow ups to past projects in order to certified quality and customer satisfaction.
Rebranding project; The new conceptualization of a brand that is 35 years old.
Achieving 100% of KPIs defined by the company.
NEU ENERGY
APRIL 2021 -JANUARY 2022
CUSTOMER SUCCESS LEADER
Responsibility
Create and implement retention and loyalty strategies for new and old customers
Achievements
Build the customer success area and implement strategies for retention and loyalty of customers.
300 projects portfolio.
0%churn rate.
NPS of higher than 9.0, regarding to the question: How likely would you recommend this product to a
friend.
Enhancing customer journey experience from the beginning to end of negotiation.
Building the onboarding and activation process of new users.
Achieving 100% of KPIs defined by the company.
ENDEAVOR
JULY 2019 – DECEMBER 2019
INTERN
Responsibility
Support the selection process of new companies, aiming to boost local economy throughout support and
guidance of high impact startups.
Achievements
Execution of first review interview with entrepreneurs.
Planning and performing the anual event of inspire talks with the Endeavor global community, to talk
and inspire the local entrepreneurs.
EDUCATION
EAFIT UNIVERSITY
INTERNATIONAL BUSINESS
2015 - 2020
RENNES SCHOOL OF BUSINESS
ACADEMIC EXCHANGE
2018
INFORMAL EDUCATION
PLATZI
BUSINESS ANALYSIS FOR DATA SCIENCE
2022
PLATZI
GROWTH FOR STARTUPS
2021
PLATZI
RETENTION FOR STARTUPS
2021
TECHNOLOGY SKILLS
Microsoft office
Adobe XD
Adobe Illustrator
Salesforce (CRM)
Zoho (CRM)
